IMHO Indies spend way, way too much time analyzing pages and pages of graphs, charts, extrapolations and projections from their game data when they have only sold 100 or so copies. This is all statistical noise. Spend that time improving the game.
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Ah, ok :) was bit surprised, but then i do love your games.
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the average refund on Steam for my games is about 2-2,5% which is quite good I think
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