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I'm blown away by how incredible
@wordpressdotcom's customer support team is. Went to their standard support chat with a reasonably complex technical issue, and the first person I talked to was able to fix my problem in about 5 mins!
afaik all new hires work two weeks on support before joining their teams there.
this is one of those things that I would be supportive of but not really understand the true value of until I'd experienced the outcome. seriously, what a world of difference
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