@TeamYouTube I'm unable to change my YouTube banner. Can you help me?
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Replying to @KristofferXO
Just to confirm, have you tried the steps in this article to change/customize your channel banner: https://goo.gl/M2UGZ5 ? Let us know!
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Replying to @TeamYouTube
Yes! I’ve tried with the right resolution and file size. It still fails to upload the banner. I’ve even tried with a previous one I was using that worked recently, but it doesen’t let it upload now..
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Replying to @KristofferXO
Thanks for letting us know! Try using an alternate internet connection. You could also try clearing your browser's cache and cookies. Here's how: https://goo.gl/dwzcyo . Let us know if this works!
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Replying to @TeamYouTube
Hi, I did all of these steps, but I still get the error. I just double-checked if I was using the right size and resolution aswell. I guess I'll try and see if it works tomorrow.
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Replying to @KristofferXO
Thanks for the info. You could try using Incognito mode or a different device and check if it works. Also, try disabling third party Ad-ons and extensions. Tweet back @ us if you are still having trouble!
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Replying to @Wepwawet___
Hi again! We're checking to see if you've still been experiencing this. If that's the case, would you be able to send us the file(s) you were trying to upload?
1 reply 0 retweets 0 likes
Yes with the notification
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