Yikes! Just to check, have you tried the steps outlined in our Help Center resource to manage your recommendations: https://goo.gl/mNSFA3 ? Let us know.
You shouldn't have to look up directions online to prevent someone from being recommended. Generally, that's what we refer to as BAD USER EXPERIENCE. "RTFM" in modern times is a very rude response to someone who is clearly frustrated with a legitimate problem with your platform.