We'd like to know more. Are you trying to download the video in Classic or Studio Beta? Also, share the video URL along with a screenshot of the error if you're seeing any. Keep us posted.
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Replying to @TeamYouTube
I tried both, classic and beta. The video is currently set to private. Do I need it to change before sending you the url?
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Replying to @WatchMeFail84
Thanks for confirming. You can 'Unlisted' the video and share the video URL. Also, let us know if your video has any Copyright claims/match.
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Replying to @TeamYouTube
so here's the URL: https://youtu.be/jy17qeaXx24 when I try to download, my browser simply says "file incomplete" and the download stops. I don't get any error message at all from YT itself. There are no copyright claims or anything else listed on this vid.
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Replying to @WatchMeFail84 @TeamYouTube
weird detail: I just copied the URL into Edge browser (using Chrome usually) and the video loaded flawlessly. still not loading in chrome though. I use YT on a daily basis and everything else works just fine. It's just this one single video.
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Replying to @WatchMeFail84
That doesn't seem right. Could you try clearing cache and cookies of the browser, here's how: http://yt.be/help/V8qD . Also, try using a different browsers and Incognito mode. Let us know how it goes.
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Replying to @TeamYouTube
As already stated: Edge is working fine if the player window is set to small. If I switch to cinema mode, it just keeps buffering. Same in Chrome: small window in creator studio works, big picture does not. My download speed is 210Mbps, so that's not the issue either.
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Replying to @WatchMeFail84 @TeamYouTube
I've already cleared my cache as well, incognito mode doesn't help either. Is it simply an issue that the file size is too big (almost 3 hours) so the server can't load it properly?
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Replying to @WatchMeFail84 @TeamYouTube
..just double-checked with a friend: he can't watch it either, it just keeps buffering. so definitely not a PC issue - same problem on mobile.
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Replying to @WatchMeFail84
Thanks for trying those steps. As a next step, we recommend sending us a feedback report directly from your YouTube account reporting the issue: https://yt.be/help/RYwc . You may not get a direct response, but we do review everything to investigate and fix issues.
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done, thanks. Let's see if this step helps.
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