I don't wait in line. There's usually a separate area for order pickup anyway.
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Why is it good manners to wait in line if you've preordered? Doesn't help anyone, just mucks up the system.
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This is the most boring story ever
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I mean, if everyone mobile ordered, nobody would have to wait in line because prep and payment already happen.
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Love ordering food/drink through apps, receiving/choosing time to pick up and avoiding line. So efficient! Have to change your ways to benefit from good tech.
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Dear WSJ, it might make a little more sense to take articles out from behind your paywall when posting, then promoting said article... just sayin'.
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Two lines, easy solution...
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If
@wsj ads this to me again I’m unsubscribing. Everyone knows there’s a separate pickup area and no one in their right mind feels bad for using it. Everyone has access to the app and if you hate lines and don’t use the app you’re just an idiot. This isn’t an edicit issue.
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I've never (maybe there's been 1??) seen a restaurant that had a mobile pickup option that didn't have a separate area to pickup. The whole pt of ordering ahead is to skip lines. I've also been next in line to order and cashiers given attn to online. Takes 5 seconds no big deal
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The qualms I had about the Starbucks app is that I potentially make walk-ins wait longer for their drink because the barista has to make the mobile order first. Nothing to do with the pay line.
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In my experience they make the drinks in the order they're received. I've waited plenty of times bc they were making in house or drive thru orders first. I use the app bc it helps me remember all the options I like plus I load it w a set amount each month and thats my budget.
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So sick of the bait and switch...read for three paragraphs before a “subscribe to continue” message pops up is the lamest ploy...unfollowing...
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You made it three paragraphs into this article?! I hardly got past the headline before I closed it based on content!
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Good point!
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I always associated
@Starbucks w/ consistently having friendly staff giving personal attention to customers. That personal touch began to erode when they sacrificed handwritten names on cups for computer printed labels. I'll wait in like and get whatever attention I can get.
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That sounds so stupid. If I order ahead, I'm grabbing my shit when I get there.
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If a venue is busy when I walk in, I’ll always online order. Saves everyone time
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Don't think they will miss you.
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I'm sure they won't!!! : )
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