there's a shock
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Litany of failures. That's what it was? it appeared more like fucking lunacy to me.
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You don't get do-overs on first reactions, dude! No amount of walking it back is convincing, Munoz.
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No shit, it doesn't take a PR consultant to figure the problem out..common courtesy, put customer first, know cell phone will be there
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anybody know why the screaming was allowed when we all know a stroller would be an obstacle not allowed by any air-line.
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Shut up!
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Outright assault!
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You get what you want by paying a fair price. The price for a seat that day was costly, and United thought it was too high. Think again!
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When you remove common sense, huge mistakes are inevitable.
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like a incompetent CEO
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One of the major failures is allowing the union to dictate it's culture. Employees have zero incentive to excel or provide exceptional cs.
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"Litany of failures" = Our staff are idiots.
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The devil made them do it!
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While
#UnitedAir was 100% wrong the 'customer is not always right' & their new proceedurers may be setting a bad policy for the entiltledThanks. Twitter will use this to make your timeline better. UndoUndo
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