Yes pretty much. Article emphasized utd's excessive rule-based culture when in fact utd violated the rules when asking Dao to leave plane.
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using airport police so can pays cheaper compensation to passengers , a tactic ...?
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For the culture of airlines like United, the passengers are only heads of cattle, they aren't human beings.
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Follow the rules,
@united? There is only one rule to follow in customer service, don't piss off your customers!Thanks. Twitter will use this to make your timeline better. UndoUndo
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