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It doesn't look good for
#United when the CEO, blaming the passenger, apparently doesn't see the real problem. Good luck with that!
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I agree
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Amazing! They deserve the HEAT. They could of gone up to $1350/tix or hired a driver to take crew to L'ville.
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it's so refreshing to hear from a CEO that they aren't customer oriented
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#United have obviously no crisis management in place#they are doomed in today's internet/twitter world!?!?Thanks. Twitter will use this to make your timeline better. UndoUndo
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The more they deny their fault, the more customers they lose.
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their repeated knee-jerk reactions are unsettling and completely unnecessary. They need sensitivity training + strategy.
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Great headline
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Fire the CEO, kick out the union, offer early retirement to those who won't adapt, begin pay for performance & rewrite customer svc policies
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That would be way too logical! And we don't do "logical" in this country anymore...! Sigh.

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I know. well, WE can be logical then, to hell with the rest of them. lol
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Absolutely
#unacceptable!#UnitedAirlines needs to be#heldaccountable. This type of behavior cannot be#indulgedorallowed to continue.Thanks. Twitter will use this to make your timeline better. UndoUndo
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Will never fly that airline again , by far the worst customer service if any airline . Treat passengers like shit
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@JackMarshall this is human rights disaster not a PR disaster. After this anyone flying United does so at own riskThanks. Twitter will use this to make your timeline better. UndoUndo
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The CEO claims the fault is of the passenger 's. Strange! one of the three officers was suspended for their actions.
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