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The Wall Street Journal
The Wall Street Journal
The Wall Street Journal
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The Wall Street JournalVerified account

@WSJ

Breaking news and features from the WSJ.

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Joined April 2007

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    The Wall Street Journal‏Verified account @WSJ 11 Apr 2017

    CMO Today newsletter: United Airlines grapples with a PR disasterhttp://on.wsj.com/2oo4RhM 

    8:10 AM - 11 Apr 2017
    • 53 Retweets
    • 74 Likes
    • James  Kelly 🌈 Alix Rachel Gau Animagic Studios Kate Harrington J H M DKS Tweets Senses And Seasons Jaime Delacroix
    21 replies 53 retweets 74 likes
      1. 𝔸 rdin ≃  🌐‏ @aa_tweeter 11 Apr 2017
        Replying to @WSJ

        #BoycottUnitedAirlines #BoycottUnitedAirlines #BoycottUnitedAirlines #BoycottUnitedAirlines #BoycottUnitedAirlines #BoycottUnitedAirlines

        0 replies 1 retweet 6 likes
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      1. New conversation
      2. Ms. Tömb Tãker  💃‏ @shoutabyss 11 Apr 2017
        Replying to @WSJ @crystallyon

        It doesn't look good for #United when the CEO, blaming the passenger, apparently doesn't see the real problem. Good luck with that! ✈️

        1 reply 1 retweet 2 likes
      3. crystallyon‏ @crystallyon 11 Apr 2017
        Replying to @shoutabyss @WSJ

        I agree

        0 replies 0 retweets 1 like
      4. End of conversation
      1. Joseph Hayden‏ @jjhayden0508 11 Apr 2017
        Replying to @WSJ

        Amazing! They deserve the HEAT. They could of gone up to $1350/tix or hired a driver to take crew to L'ville.

        0 replies 1 retweet 2 likes
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      1.  🙃 🙃 🙃 🙃 🙃 🙃‏ @combroser 11 Apr 2017
        Replying to @WSJ

        it's so refreshing to hear from a CEO that they aren't customer oriented

        0 replies 1 retweet 1 like
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      1. fidget gray‏ @FidgetGray 11 Apr 2017
        Replying to @WSJ

        #United have obviously no crisis management in place#they are doomed in today's internet/twitter world!?!?

        0 replies 1 retweet 1 like
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      1. Jasmine Xu‏ @Jasmine_Xu2017 11 Apr 2017
        Replying to @WSJ

        The more they deny their fault, the more customers they lose.

        0 replies 1 retweet 1 like
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      1. LIZABETH‏ @lizabethlcole 11 Apr 2017
        Replying to @WSJ

        their repeated knee-jerk reactions are unsettling and completely unnecessary. They need sensitivity training + strategy. #PR

        0 replies 1 retweet 1 like
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      1. Jose Krassenstein‏ @NoQuartersFor 11 Apr 2017
        Replying to @WSJ

        Great headline

        0 replies 1 retweet 1 like
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      1. New conversation
      2. Heath  😎 CC fvot at odqrvov ovovxddsys‏ @HeathsNoGOP 11 Apr 2017
        Replying to @WSJ

        Fire the CEO, kick out the union, offer early retirement to those who won't adapt, begin pay for performance & rewrite customer svc policies

        1 reply 0 retweets 1 like
      3. Kate Harrington‏ @kmharrington65 11 Apr 2017
        Replying to @HeathsNoGOP @WSJ

        That would be way too logical! And we don't do "logical" in this country anymore...! Sigh. 😐

        1 reply 0 retweets 1 like
      4. Heath  😎 CC fvot at odqrvov ovovxddsys‏ @HeathsNoGOP 11 Apr 2017
        Replying to @kmharrington65 @WSJ

        I know. well, WE can be logical then, to hell with the rest of them. lol

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. Kate Harrington‏ @kmharrington65 11 Apr 2017
        Replying to @WSJ

        Absolutely #unacceptable! #UnitedAirlines needs to be #heldaccountable. This type of behavior cannot be #indulgedorallowed to continue.

        0 replies 0 retweets 0 likes
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      1. Chilli cr‏ @SinghEdge 11 Apr 2017
        Replying to @WSJ

        Will never fly that airline again , by far the worst customer service if any airline . Treat passengers like shit

        0 replies 0 retweets 0 likes
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      1. Nanci‏ @nlvalcke 11 Apr 2017
        Replying to @WSJ

        @JackMarshall this is human rights disaster not a PR disaster. After this anyone flying United does so at own risk

        0 replies 0 retweets 0 likes
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      1. Joseph Hayden‏ @jjhayden0508 11 Apr 2017
        Replying to @WSJ

        The CEO claims the fault is of the passenger 's. Strange! one of the three officers was suspended for their actions.

        0 replies 0 retweets 0 likes
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