Failure in leadership. This is corporatism at its best. Profits >> people. Overbooking is wrong. It is trying to make double money on 1 seat
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It wasn't even overbooking. They were trying to kick people off so their own employees could take the seats.
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Thank you. I realized this after I typed it. However, overbooking is still wrong

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there is no problem with overbooking. they are trying to optimize capacity. that is smart business. how they have managed is VERY WRONG!
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http://www.adweek.com/brand-marketing/will-uniteds-pr-disaster-finally-make-airlines-reconsider-the-hated-practice-of-overbooking/ … would love to know how many "no shows" had refundable tickets. My guess. Not many. Makes it cash grab.
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You threw him out of his PAID SEAT.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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United is guilty of outright theft of time, money, and dignity from this paying passenger.
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And the other passengers too, as the flight was delayed two hours.
#flight3411
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I think he should be fired and overbooking policies reviewed based on the law and individual rights
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Just realized that outrage was performed in order for United personnel to board, the airline should be sued to bankruptcy
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Now they want me to surrender my seat to crew members. When I refused I'm being belligerent. Great job United!
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Ah, it begins. We have to find some way to blame the victim so we look good. Sorry, won't work.
@united deserves to be sued to bankruptcy.Thanks. Twitter will use this to make your timeline better. UndoUndo
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I believe the workers lose here because they followed another stupid idiotic corporate rule that probably was dictated top down Common sense
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When does common sense supersede policy? Entitlement is how I would describe it!
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Common sense tells you forcefully removal of a paid customer is stupid policy. Common sense tells you Munoz CEO has missed that point
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Agreed. On all accounts!
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Belligerence is the natural and predictable response to being kicked off a plane for absolutely no good reason.
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