Chairman Phil Bartlett says the simple answer is that in its haste to go live with SmartCare, the new billing system, CMP failed to properly test the software.
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#UPDATE: New CMP system caused an unacceptably high number of billing errors, according to PUC commissioner Phil Bartlett.pic.twitter.com/YM7VyVWdya
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"No single root cause of high usage was identified. That is not to say that individual complaints are not legitimate. In every case where customers disputed high usage, they're entitled to an independent evaluation of their complaint," Chairman Bartlett said.
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