@TeamYouTube Just wondering why I keep loosing the ability to upload custom thumbnails to my channel.
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Replying to @WCDgaming2016
We'd like to understand this better. What's happening with your thumbnails? Also, mind sharing a screenshot of your channels 'Status and features' page: https://goo.gl/FFqv9P ? That'll help us investigate the issue. Keep us posted.
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Replying to @TeamYouTube
Well, when I try to upload a custom thumbnail with one of my newest videos, it tells me that it is Unsupported. I usually don't have problems like this with my thumbnails. Although it has happened to me before.pic.twitter.com/BS0JF4VvHY
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Replying to @WCDgaming2016
Hmm, what device are you using? Mind sharing the screenshot of the error? Also, are you facing similar issues across devices? We'll take a look.
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Replying to @TeamYouTube
I don't have a screen shot of the error message, that will have to wait until I upload a video again. I only have one device, a Toshiba Satellite, and it is working fine. This is NOT a problem on my end, as it has crept up before, on my old computer too.
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Replying to @WCDgaming2016
Got it. Make sure you're following the recommended image size & resolution for your custom thumbnails. Details here: https://goo.gl/T0AbeJ . Keep us posted.
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Replying to @TeamYouTube
I already do that with my thumbnails. Look, if you can't tell me anything useful, or don't know what the problem is, then just tell me. Please don't try to put this off on me, like i's my fault yall's stuff don't work right.
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Replying to @WCDgaming2016
Hmm, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? That helps us identify and fix the issues. We use the info to identify and fix issues, as well as track requests and make improvements.
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bottom right corner in redpic.twitter.com/4LYGqgEa6w
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