I have now been on hold waiting for a customer service rep for my health insurance provider for 35 minutes. The largest insurer in my city doesn't have an option for calling people back. The expectation is that sick people have the time and energy to wait as well as fight. 1/
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Good luck...we've tried two different attorneys, neither would help us. Totally discouraging.
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What I do when my insurance company messes with me is send a letter on firm letterhead threatening a class action lawsuit. Then they usually just get out of my way... If you have an attorney friend, they might be willing to do something like that for you etc.
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