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Conversation

@VinnyVinesauce

@VerizonSupport

This is the third time in a week that my upload speed has been cut by over 80%. As a streamer, this is unacceptable.

9

43

140

Verizon Support

@VerizonSupport

Replying to

@VinnyVinesauce

Is this on a wired or wireless connection? ^FEM

1

1

@VinnyVinesauce

Replying to

@VerizonSupport

Wired.

1

1

20

Verizon Support

@VerizonSupport

Replying to

@VinnyVinesauce

Can you run a speed test on a wired connection at this site and post the results back here? vz.to/1qnQkio ^FEM

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@VinnyVinesauce

Replying to

@VerizonSupport

Site doesn't load, but I was getting 30mbps Down and .002 Up on another speed test.

1

1

22

Verizon Support

@VerizonSupport

Replying to

@VinnyVinesauce

Can you power cycle the router by unplugging the power cable then plugging it back in? It takes about 3 min. to reboot.^FEM

1

@VinnyVinesauce

Replying to

@VerizonSupport

Done, but my up speed is still terrible.

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1

13

Verizon Support

@VerizonSupport

Replying to

@VinnyVinesauce

Can you press and hold the Blue Alarm Silence button on the battery backup for 15 seconds so it will reboot? ^FEM

1

@VinnyVinesauce

Replying to

@VerizonSupport

It might be working now just randomly on it's own.

6:31 AM · Nov 1, 2016

Replying to

@VinnyVinesauce

and

@VerizonSupport

I fucking love you, Vinny. Holy shit.

9

Replying to

@VinnyVinesauce

and

@VerizonSupport

this is the same issue I was having this week. Your upstream SNR is probably fucked. Gonna need a tech

1