@TeamYouTube Hi, I rented the dark knight with the belief that I could watch it offline, but now I realise that's not possible. I tried to get refund by the support tab but i directed me to youtube premium support. Could I possibly get a refund?
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Replying to @VanhoffBoi
Thanks for reaching out. If you haven't watched the movie yet, you can request an immediate refund from our live support team. Here's how: https://yt.be/help/purchases . Let us know if this helps.
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Replying to @TeamYouTube
That directs me to the youtube premium help page, not the rented movie refund help page.
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Replying to @VanhoffBoi
They're actually the right team to get in touch with regarding rentals & purchases. You can also go to your Purchases page: http://youtube.com/purchases to request a refund. Hope this clarifies.
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Replying to @TeamYouTube
The link does not go to a support team, it's a page about youtube premium. How do I request a refund through the purchase page?
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Replying to @VanhoffBoi
On the same link, select Shows, movies or other purchases section. You'll have an option there to contact support through email for any refund request. Hope this helps clarify.
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