Możesz dodawać lokalizację do Twoich Tweetów, jak miasto czy konkretne miejsce, z sieci lub innych aplikacji. W każdej chwili możesz usunąć historię lokalizacji swoich Tweetów. Dowiedz się więcej
Reading user feedback like this is super rewarding.
It takes *a lot* of work and consideration to make a product so straightforward to use that someone would recommend it to their non-techie parent.
Thread
1/7pic.twitter.com/Pdw0yh7sa0
If I can sum it up in a sentence it'd be "less is more".
If you're building a B2C and you don't want to be buried in customer support then apply this:
Reduce user options - make it just work nicely by default
Explain your product contextually
Some examples below
2/7
It can be really easy to fall into the "just let the user pick their preference" mentality. It's an easy decision. But what you end up doing is just offloading the problem of picking a sensible solution to the user. And this causes friction 3/7
Here is an example - when someone schedules a Thankbox my initial thought was to also add a timezone picker in order for the date to be most accurate. But why do that when 99% of people would just select their current timezone? I removed it and just use their local time 4/7pic.twitter.com/lghxDj46cx
Another example - this the form that users see when they click the CTA on the landing page. I never ask them to sign up first. There's just 4 required fields, one of which is their email so I can just send them link to manage their Thankbox. Then I get out of their way. 5/7pic.twitter.com/F1reIrKCAz
Contextual explanation example - again from the payment/send form. I had issues with users sending a farewell card to a colleague's work email address, which often gets immediately deactivated when they leave the company. This sentence reduced that happening by over 60%. 6/7pic.twitter.com/OW9dqvdKzx
I was drowning in customer support in December when Thankbox started rapidly scaling. But it taught me to look deeply into each customer support email and then try to update the product so it addreses it before the user ever asks. I get less than 1 support email a day now. 7/7
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
