Valentin Hinov

When Thankbox started scaling quickly at the end of October I was able to hold on and enjoy it while fixing the issues that appeared. But as growth exploded in December I feel like I am barely holding on. Why? 2 things - customer support and tech scaling

Thankbox is B2C so it means I am drowning in customer support emails. A lot of these are because the FAQs and some of the copy isn't clear, which I am working on addressing. It still won't fully solve it if this growth continues - there'll always be support required.

@agwmarten and I are looking at customer support software since I cannot just keep doing this from my mailbox. It's destroying my productivity. One customer actually found my mobile and called me for support. I loved helping her but I don't want this to be a thing.

Tech scaling: I already had to move to a new @digitalocean droplet, but that was the easy part. I also found out I have a wall I'm about to hit with image storage and I have to address it soon. All of this is just piling on pressure.

Oh and did I mention that at the same time I still have a full time contracting job? Yeah... I've actually decided to take at least 4 days off over the holidays where I don't do anything except urgent customer support cause otherwise I will go crazy.