@USCPSC Called the @Sears phone number provided in this press release. Rep did not know how to address the recall. I had to find another number to schedule an in-home visit, and that rep was also not aware of the recall. Others may be having this issue.https://www.cpsc.gov/Recalls/2020/Kenmore-Microwave-Ovens-Recalled-Due-to-Burn-Hazard-Made-by-Guangdong-Galanz-Sold-Exclusively-at-Sears-and-Sears-Hometown-and-Outlet-Stores?sid=IEx20191120xSYRxxPFxACCxAWxL00172xT00175xProductRecall_KenmoreMicrowaveOven …
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Appointment scheduled tomorrow morning. Will report if the service rep doesn't understand the problem or attempts to charge. Am I correct in understanding that the fix should be free?
Absolutely. The terms discussed in the release on our page were negotiated with the company and should be executed as written. Please let us know if they are not for any reason.
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Understood. Thank you.
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