But the flight wasn’t overbooked. It was at capacity with seated paid passengers when @united decided they needed to deadhead four.
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Instead, they opted to deadhead 1.
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#United CEO, on hind sight, should have offered passenger less than the $730 Mil, they lost on the stock market after the incident. - 1 more reply
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an apology !!!!! An apology with 5 million in an envelope !!!!!
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CEO resign.
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Too late
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Let's be clear, this was NOT case of overbooked flight, this was kicking off customer to make room for employees.
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The
@united apology is a nice gesture but it's a day late and a $100 Million short. - 1 more reply
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United should have booked their employees on Southwest, now everyone else is !
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Only suspended? What does it take to get fired
#unitedAIRLINES?

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You call that an apology? How much did U.A. pay USA Today to put this slant on the story?
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It's not enough! They need to announce policy changes, preventive measures and accountability.
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