Stop reporting that @united apologized, they didn't. They minimized what happened and tried to deflect responsibility.
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And what happened was assault and battery.
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@USATODAY this is an accusation, not an apology.pic.twitter.com/nXyJe1PcVX
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Just want to reiterate that
@united has not apologized or else this story will not continue into day two!Thanks. Twitter will use this to make your timeline better. UndoUndo
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It's too late. They handle customer situations poorly and then management issues statements that make it worse. They need a good PR person
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Better PR?? They need better policies and management people who are sane.
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No ones asking Who were the UA staff, for whom the seats were being evacuated? Why were they so important?
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The "apology" from the member of the CEO weasel class was half-hearted at best. Talk is cheap. FFS, stop bumping people already seated!
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2/2
@united # united - if yes, the selection can take place before the entrance of passengers to the plane ...Thanks. Twitter will use this to make your timeline better. UndoUndo
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Cannot believe United CEO says he backs actions of security &passenger was disruptive. Ridiculous! United employees should be rescheduled.
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The man dragged off the plane will change the way ALL airlines do business and should never be ABOVE the law.
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@united is going to suspend everyone except for people at the top where the real blame lies. Whose policies were being carried out?Thanks. Twitter will use this to make your timeline better. UndoUndo
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United needs to apologize to this man & his wife & bring their checkbook! Disgraceful!
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Not only that he was 69 years of age. In MA that is considered Elder Abuse and they can be tried and put in jail. Sue them put them out
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United's statement this morning says the passenger was at fault and they will stand by their employees
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The gate agent should not have boarded the plane if they needed seats. At the least the gate agent should have her process "re-accomdated".
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Apology is not enough

those bastards #neverflyunitedagain#BoycottUnitedAirlinesThanks. Twitter will use this to make your timeline better. UndoUndo
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They didn't apologize. I hope the poor passenger that was attacked sues the pants off the airline.
#BoycottUnitedAirlinesThanks. Twitter will use this to make your timeline better. UndoUndo
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I'm stuck with tickets on
#United next week and have the heebie jeebies about that. Agents must select ousted passengers before boarding!Thanks. Twitter will use this to make your timeline better. UndoUndo
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