Here's the whole @USAToday article including the Kimpton quote on using social to listen (and surprise guests too!): http://www.usatoday.com/story/hotelcheckin/2013/02/05/usa-today-2nd-hotel-ceo-roundtable-kimpton-best-western-radisson-wyndham/1890159/ …
@TimCary Think these social media strategies help build loyalty, Tim?
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