USAAVerified account

@USAA_help

Official customer-service outreach account for USAA, a financial service company for the military community & their families. Moderators are available 24/7.

San Antonio, TX
usaa.com
Joined September 2008
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  1. Sep 2

    @KateEllestadAwesome. Thank you for the quick reply. ~SJB

    2 replies 1 like
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  2. 20 Aug 2017

    Anissa, how can I help? - Janay

    62 replies 2 retweets 13 likes
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  3. 23 May 2017
    Replying to

    Our pleasure! We're honored to serve those who sacrificed for our country!

    795 replies 26 retweets 98 likes
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  4. 17 May 2017

    Please visit our website and before logging in scroll to the bottom of the page.

    75 replies 3 retweets 10 likes
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  5. 17 May 2017

    Hi, If your brother is interested in a career with us I would encourage him to review our opportunities online.

    45 replies 2 retweets 13 likes
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  6. 23 Sep 2016
    Replying to

    to Simply click on My tools > Get forms > Banking > Consumer Report Dispute > select the appropriate option.

    20 replies 2 retweets 4 likes
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  7. 30 Dec 2015

    @Dark_SolA: Our Web BillPay service is a feature of our checking accounts as there are Federal guidelines regarding savings account use.

    14 replies 1 retweet 5 likes
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  8. 9 Nov 2015

    @HarrietDominiqIt is our privilege to serve those who have the courage to protect our nation!

    46 replies 7 retweets 14 likes
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  9. 29 Oct 2015

    @Raypist_It is never our intent for members to receive a bad service experience. Pls DM your name and ph # so we can look into this further

    19 replies 1 retweet 7 likes
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  10. 27 Oct 2015

    @ohhjass_we conduct systm updates btwn 12-5a.m.CT this M/BY U R having difficulty If u need add’l asst email us at

    5 replies 1 like
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  11. 28 Sep 2015

    @kurtschultz1984v We're always looking for new ideas & ways to improve & serve u better. We'll ensure to share ur interest w/the right team.

    17 replies 4 likes
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  12. 16 Sep 2015

    @2015Jjs We take matters like this very seriously. Can you please email us at socialmedia@usaa.com? Pls include your USAA# and info.

    11 replies 1 retweet 2 likes
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  13. 16 Sep 2015

    @anmali_mom Ok, if you could provide ur info (name, member #, tel #) to the following socialmedia@usaa.com. We will have a rep contact u.

    3 replies 1 retweet 4 likes
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  14. 16 Sep 2015

    Some may see previous transactions & balances as a result of maintenance. Deposits have processed & you are able to use cards as normal.

    2 replies 2 retweets 3 likes
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  15. 15 Sep 2015

    As we complete our recent upgrade, some issues may resurface for members. This is a top priority & we're aggressively working to resolve.

    19 replies 5 retweets 9 likes
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  16. 13 Sep 2015

    Card and fund transfer issues have been resolved for most members. Some may see a delay in the posting of transactions from earlier today.

    3 replies 4 likes
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  17. 13 Sep 2015

    Some members continue to experience issues with their banking accts due to a system upgrade. We apologize for the ongoing inconvenience.

    9 replies 1 retweet 4 likes
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  18. 13 Sep 2015

    Some are experiencing issues with debit/credit or transferring transactions. We are working to resolve & apologize for the inconvenience.

    6 replies 2 retweets 3 likes
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  19. Retweeted
    3 Sep 2015

    Did you guys know September is "Life Insurance Awareness Month?" Thanks for helping us reflect!

    3 replies 5 retweets 5 likes
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  20. 31 Aug 2015

    @ NoraTheLeo We want to help you but do not have access to member information in this department. The link and number provided can assist.TY

    1 reply 1 like
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