UPS Customer SupportVerified account

@UPSHelp

Hello Twitter! This is the official UPS customer support account. We are here to help 24/7. Please choose DM when providing a tr# or other private info. Thanks!

UPS
Joined March 2011

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  1. Replying to

    Please DM us you're tracking number, complete address, and phone number so that we can look into your matter. Was you item damaged? ^CB

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  2. Replying to

    Sounds like you could use some help, please DM me your tracking #, the delivery address and your contact phone number. ^DTC

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  3. Replying to

    I am so sorry I can understand how frustrating this is for you. If you can DM us your contact number we can send a concern to the local management team. Thanks ^KP

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  4. Replying to

    Sorry for the mistype, **Could you provide your tracking number via DM please?

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  5. Replying to

    What I can do, is send a message over to the customer center, as a second request and improper return, since you verified that no one actually called you back or no one refused the package.^DT

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  6. Replying to

    I am very sorry for your frustrations. Yes investigations can take up to 8 business days, however they do not always take this long. Please DM the number, complete address and phone number, we can further look into this for you. ^TL

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  7. @KatieJa27284509 I am sorry to see this. Was anything damaged? ^QJ

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  8. @loniverzuh I completely understand your concern with the delivery! My team and I would be happy to help look into this situation with you to see how we may be able to help. Please use the link to send a DM. We'll need your tracking number, delivery address and phone number. ^SK

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  9. @wandersbygrace I can understand your concern as your packages were mixed up today. For future packages, DM our team the tracking number, your name, your complete delivery address, and your phone number. We will arrange for the local team to correct this. ^QH

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  10. @daniruruPNTHRS If you need us to look into this package please DM us your tracking number, complete address, name, and phone number. ^AC

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  11. @FrostyMinerBoss Thanks for reaching out. I've reviewed the details & show the last scan is from Fri, 8/24. Due to this I suggest speaking w/ the shipper of record to begin a formal investigation. We resolve all claims w/ the shipper directly. I'm sorry for the inconvenience. ^RN

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  12. @mgang96 I apologize for the wait. We deliver from 9am-8pm. You can receive alerts or a possible delivery window through My Choice at . ^EL

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  13. @JadeG04684637 I'm sorry, we don't offer free shipping! You can sign up for an account and see what discounts can be applied to the account for the type of shipping needs you have. Do you ship regularly? DM the details to my team if you'd like assistance setting this up. ^RN

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  14. @Alan56526517 I can certainly understand your concern. Please DM a tracking number, address, and a good phone number for further assistance. ^ZM

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  15. My apologies, but my team does not directly support i-parcel. Please contact i-parcel for further assistance on their website at , via email at customer.service@i-parcel.com or via the "contact us" link: . ^RF

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  16. Just to clarify, you sent the package correct? Will you please DM us further as I am not able to DM you at this time. If not, are you able to send us an email at help@ups.com ^CK

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  17. I apologize for the delayed response. I am glad this package arrived. Please let know if you need further assistance. ^AC

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  18. I completely understand how upsetting this must be. Therefore, I have sent an urgent message to the local team for you. You will receive a call back once they have received my message. Please let my team know if you need any further assistance. ^TB

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  19. Hello! I'm not able to DM you back unfortunately. Will you follow us or DM us with the full details for your complaint? ^CK

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  20. I am showing that this package has been requested to be held for same day will call. Please DM our team more information so we can help you. ^AC

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