Thomas Cook Group, including the UK tour operator and airline, has ceased trading with immediate effect.
All #ThomasCook bookings, including flights and holidays, have now been cancelled.
Visit: thomascook.caa.co.uk
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UK Civil Aviation Authority
@UK_CAA
Official account for the UK Civil Aviation Authority - the UK's aviation and aerospace regulator.
UK Civil Aviation Authority’s Tweets
Statement: Boeing 737 MAX Aircraft.
The UK Civil Aviation Authority has issued instructions to stop any commercial passenger flights from any operator arriving, departing or overflying UK airspace.
You can read the full update online: ow.ly/33fa30o0UJP
Yesterday, our repatriation programme operated 64 flights, bringing back 14,700 passengers.
Today, there will be 74 flights bringing back more than 16,500 passengers - ow.ly/ItQd50wnMLA
If you are affected by failure of #ThomasCook visit thomascook.caa.co.uk
Earlier this week we launched proposals to simplify General Aviation (GA) pilot licensing and training.
Our latest CAA on General Aviation podcast speaks to Laurence Baxter from our General Aviation Unit to
➡️caa-on-general-aviation.captivate.fm
Flybe has entered administration.
All Flybe flights are cancelled. Please do not go to the airport as your Flybe flight will not be operating.
For flights operated by franchise partners, passengers should make contact with their airline.
#Flybe
(1/2) It is totally unacceptable to fly drones close to airports and anyone flouting the rules can face severe penalties including imprisonment.
Anyone operating a drone must do so responsibly and observe all relevant rules and regulations...
#Gatwick #Gatwick_Airport
UK Civil Aviation Authority statement: Aeroflot Russian Airlines
caa.co.uk/news/uk-civil-
We’ve issued the UK’s first spaceport licence, marking a historic moment for the UK space industry 🚀
has received its licence after showing it meets requirements on safety, security, environment, and other aspects needed to operate.
ℹ️ caa.co.uk/news/spaceport
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The UK Civil Aviation Authority and Government are organising new flights home for #ThomasCook passengers.
More information on these repatriation flights is available on our dedicated website: thomascook.caa.co.uk.
Are you flying a drone outdoors in the UK without registration and a flyer ID?
Getting both is quick and easy - we won't even ask where you've been.
Flying without the required ID's is illegal. Register today at: register-drones.caa.co.uk/individual
#DroneRegistrationRequired
Following a serious near miss with a Yorkshire Air Ambulance helicopter and a drone being flown above the legal height yesterday, we have released a safety advice video for drone pilots alongside the team.
The full video is available at:
youtu.be/HVJxeyEu7R8
UK Civil Aviation Authority commends aviation industry during Storm Eunice #StormEunice
It is totally unacceptable to fly drones close to airports and anyone flouting the rules can face severe penalties including imprisonment.
dronesafe.uk
#Gatwick #Gatwick_Airport
The UK Civil Aviation Authority has published a statement regarding Belarus.
You can read the statement on our website at:
caa.co.uk/News/UK-Civil-
New drone restrictions around airports/airfields effective from 13 March 2019 announced today by . You could be charged with a criminal offence if you choose to ignore this rule.
More info on the #dronecode is available at: dronesafe.uk.
#dronesafe
All satellites for the first orbital space launch from the UK have now been issued licences 🛰️
The satellites make up the payload that will fly on Virgin Orbit’s ‘Start Me Up’ mission from Spaceport Cornwall.
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The UK Government has announced new drone rules to come into force at the end of July. If you are flying a drone you will be legally required to keep it below 400ft. #dronesafe ow.ly/ZD9N50hugqJ dronesafe.uk/drone-code/
We’ve announced a landmark change for pilots and air traffic controllers living with HIV.
The update includes a six-month period where those who have not declared they are HIV positive can come forward to us without having to notify employers
More info: caa.co.uk/news/uk-civil-
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You may have seen coverage today of some aborted landings due to the high winds brought about by #StormErik. This is called a go around and is something pilots train for extensively. 🛬🛫
Find out more about about go arounds in the video below.
Approximately two thirds of the valid claims received on 7 October will be paid by the weekend. The remaining third have been contacted to obtain additional info ahead of payment.
If you have not been contacted by the end of this weekend, please get in touch.
👇🏾 Full update 👇🏾
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If you are a Thomas Cook passenger still in the UK and yet to travel, please do not go to the airport as your flight will not be running.
Please visit our website, thomascook.caa.co.uk, for further information.
#ThomasCook
The UK Civil Aviation Authority has published a statement regarding Belarus.
You can read the statement on our website at:
caa.co.uk/News/UK-Civil-
We’ve taken enforcement action against Wizz Air following concerns over high volumes of complaints about the airline not paying passengers what they are owed.
Passengers were left frustrated because they believed the airline had failed to meet its passenger rights obligations.
We have now processed the majority of eligible direct debit refunds to Thomas Cook customers.
We are aware that some consumers have experienced a delay in receiving their refund, and we are investigating this as a matter of urgency.
👇🏾 Latest update 👇🏾
We have been analysing data received from Thomas Cook consumers to validate it against the information provided to us by the company.
Many refunds have already been made and we expect payments to be processed within around 60 days of a claim being submitted.
👇🏾 Full update 👇🏾
Drone users - from today you must not fly within 1km of an airport. If you do you will be breaking the law and may be prosecuted. ow.ly/zT8P50i7mqT #dronesafe
From 30 July 2018 you must not fly your drone within 1km of an airport, the UK Government has announced today. You may be charged with a criminal offence if you choose to ignore this rule. #dronesafe ow.ly/SpoT50huwhe
On behalf of everyone at the UK Civil Aviation Authority, we would like to express our sincere condolences to the whole of the Royal Family, following the sad news of the passing of Her Majesty The Queen earlier today.
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Automatic refunds for #ThomasCook customers that paid by direct debit are currently being processed.
We will contact you by email to notify you once we are handling your refund. We are unable to provide updates for individual refund timescales.
More at:
thomascook.caa.co.uk/customers/if-y
If you receive a drone for Christmas, make sure you enjoy it safely.
Emergency service helicopters often operate below the 400ft maximum flying height for drones, so stay vigilant when flying your drone.
You can find more advice online at:
caa.co.uk/drones
#dronesafe
Airspace restrictions are in place in London following the death of Her Majesty The Queen until the evening of 19 September 2022.
Restrictions also apply to all drone flying.
Find out more at: airspacesafety.com/home/mourning-
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An iconic US Army helicopter has today been approved for paid passenger flights in the UK. Following a rigorous safety assessment the Huey joins the Spitfire on the list of classic aircraft now available to the paying public for recreational flights ow.ly/YhOS50jkwYt
After the Pratt & Whitney 4000-112 engine incident on a Boeing 777 aircraft, we have suspended this configuration's use in UK airspace. It is not used by any UK airlines.
It is operated by airlines in the USA, Japan and South Korea where authorities have also stopped its use.
Earlier this year we announced a landmark change for pilots and air traffic controllers living with HIV.
➡️caa.co.uk/news/uk-civil-
Time still remains for those who have not declared they are HIV positive to can come forward to us without having to notify employers.
Refunds are now open.
We have launched a new, simplified online process. This process will allow us to deal with the high number of #ThomasCook refunds in a timely and efficient manner.
Please visit our website for further information.
thomascook.caa.co.uk
The UK Civil Aviation Authority has today become the UK’s space regulator.
From today, we are open for business to any UK or international company that wants to operate under a UK space licence.
#LaunchUK
We’ve given approval to allow people to pay for flight experiences in ex-military fighter jets, following a consultation last summer looking at introducing new safety rules in these aircraft.
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Today we’ve issued launch and range licences to , ahead of a planned orbital space launch from the UK.
Watch the video and visit caa.co.uk/news/uk-space- to find out more.
Today we have launched Drones Reunited to help reconnect drone pilots with their lost devices:
dronesreunited.uk
Users can now also register as a drone operator and/or flyer online ahead of the deadline on 30 November 2019 at:
register-drones.caa.co.uk
#drones 📍
Our flying programme completed 61 flights in its first day of operation, returning 11,843 people to the UK. #Monarch
We are aware that some airlines are offering special fares for #Flybe customers.
Britain’s train operators have also agreed to provide free travel to Flybe staff and customers unable to travel.
Further information is available on website:
caa.co.uk/News/Further-a
We have now used more than 100 different aircraft as part of the Matterhorn fleet.
Yesterday we returned 15,000 passengers, with a further 70 flights due today.
caa.co.uk/News/CAA-uses-
Impacted by the failure of #ThomasCook? Visit:
thomascook.caa.co.uk
Everyone who we had anticipated refunding by today has been paid already due to an accelerated volume of payments earlier this week. We will have processed all refunds by Monday 14 October.
Qualifying consumers will receive a confirmation email by the end of Monday 14 October.
Cambridgeshire man fined for breaking drone rules ow.ly/VT6m50jI3fx If you fly drones don’t let it happen to you. Follow the #dronecode
The CAA has started enforcement action against Ryanair for persistently misleading passengers: Read more here: ow.ly/I9Zo30fu3FV
Please only apply for Thomas Cook refunds through:
thomascook.caa.co.uk/refunds/
We have taken action today in response to what we believe is fraudulent activity in relation to #ThomasCook refunds. If you have made a claim directly with us, then you do not need to take any action.
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(2/2) The rules for flying drones are designed to keep all airspace users safe.
The CAA's Dronecode provides advice on how to fly your drone safely and follow the rules. you can see it at: dronesafe.uk.
#Gatwick #Gatwick_Airport
David is now registered to fly drones in the UK, and in a few simple steps you can be too.
Flying without the required ID's is illegal.
Register today at: register-drones.caa.co.uk/individual
#DroneRegistrationRequired
We have now settled over 75% of the total claims received, totalling payments of over £200 million.
We will continue to make payments as quickly as possible, and contact consumers that need to provide us with further information in order to validate claims.
👇🏾 Full update 👇🏾
Over 40% of Thomas Cook customers who were overseas are now back home. 61,000 people flown back to the UK in 4 days.
Another 16,000 passengers due back today on 72 flights ow.ly/zIyF50wt5lQ
If you are affected by failure of #ThomasCook visit thomascook.caa.co.uk
Did you get a drone for Christmas? You need to follow the rules when flying it - see dronesafe.uk #dronecode
On 5 and 6 May, to support the #Coronation of Their Majesties The King and The Queen Consort, extra restrictions on flying in London, including #drones have been introduced.
These are on top of other restrictions and normal restrictions.
➡️nats-uk.ead-it.com/cms-nats/openc
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This week we are in Scotland visiting aviation and aerospace industry leaders.
We will discuss what’s being done across the sector to maintain high levels of safety, improve the passenger experience and create a more sustainable future.
Read more ➡️caa.co.uk/news/regulator
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We have now settled over 90% of the total claims received following the liquidation of Thomas Cook, totalling £290 million. These payments cover 300,000 claims.
We remain focussed on supporting affected consumers and will continue to process claims throughout the festive period.
To help Father Christmas deliver presents across the UK this year, we have granted him special permission to fly drones beyond visual line of sight (BVLOS).
Of course, throughout the rest of the year, Santa follows the #DroneCode, which is available at:
register-drones.caa.co.uk/drone-code
Getting back to travel this summer?
Be sure to follow our advice on what to expect at the airport 👇
More information ➡️ caa.co.uk/Passengers/At-
Happy International Day of Women and Girls in Science🔬
🗣️Our Head of Organisational Capacity and STEM Sponsor, Sophie Jones, shares her views on encouraging more people into the sector.
Find out more ➡️stem.caa.co.uk
#WomenInScienceDay | #WomenInSTEM
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This weekend, we will be monitoring our direct messages, however some replies may take longer than usual.
Thank you for bearing with us.
Automatic direct debit refunds are being made on a daily basis. Payments have been made today and will continue to be processed until Monday 14 October.
Please be advised that we will not be able to assist for individual timescales with regards to automatic or online claims.
Whilst most drone users abided by airspace restrictions protecting the Commonwealth Games, the drone team did take enforcement action against some individuals.
Remember to check airspace restrictions before flying your drone.
#OperationForeverwing
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The first Civil Aviation Authority repatriation flight has now left JFK, headed for Manchester with over 300 passengers on board.
It is estimated to arrive at 5PM today.
If you have been impacted by #ThomasCook ceasing trading, please visit our website:
thomascook.caa.co.uk
The is pleased to confirm that it has granted an airline Operating Licence to Aer Lingus (UK) Limited, part of the Group.
This allows the company to undertake transatlantic scheduled passenger services between the United Kingdom and the United States.
It is illegal to fly your drone over 400ft. You must keep it below this level, or you could be prosecuted.
When flying, always look out for other airspace users. This is vital for safety.
More info on the #dronecode is available at dronesafe.uk.
#dronesafe
You may have seen videos today of some aborted landings due to the high winds brought about by #StormCiara. This is called a go around and is something pilots train for extensively. 🛬🛫
Our Assistant Director, Jonathan Nicholson, explains more about go arounds below.
📱 10,000 claims remaining
☑️ More than 95% of all received claims have now been settled
👥 Dedicated team working on remaining claims
👇🏽 Full update on Thomas Cook ATOL claims 👇🏽
We are working with the and Police to remind drone pilots of the #DroneCode, after 336 drone-related incidents were recorded in the last five months.
Remember to respect people and their privacy when flying.
youtube.com/watch?v=ZlJsl9
#OperationForeverwing
More than 100,000 #ThomasCook customers have now been returned to the UK in the first week of Operation Matterhorn.
Further information is also now available on the refunds process. We are expecting to refund around 360,000 future bookings.
caa.co.uk/News/Week-one-
Planning a summer getaway? ☀️
Here's what you need to know when planning your next trip 👇
Find out more ➡️ caa.co.uk
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We expect refunds for direct debit payments to be made within 14 days and have a new process launching on 7 October for other payment methods, which will reduce the time it takes to get your refund. We aim to process these refunds within 60 days.
More at:
thomascook.caa.co.uk/customers/if-y
Drone users: it is illegal to fly your drone over 400ft. You must keep it below this level, or you could be prosecuted.
When flying, always look out for other airspace users. This is vital for safety.
More info on the #dronecode is at dronesafe.uk.
#dronesafe
The is offering advice to passengers impacted by the disruption at Gatwick Airport.
Please visit the following website to find a leaflet on your rights as a passenger: ow.ly/dD5930n3wlg.
#Gatwick #Gatwick_Airport
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We are aware that some users are having difficultly accessing the dedicated website for information and advice following Thomas Cook ceasing trading.
Please keep checking the website as it is currently launching.
Update: Airspace restrictions are in place in London & Windsor until the evening of 19 September 2022.
Restrictions also apply to all drone flying.
Find out more at airspacesafety.com/home/mourning-
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If you’ve received a drone this Christmas, make sure to check how to fly it safely and if you need to register.
It’s quick, easy, and helps keep our skies safe for everyone.
Visit register-drones.caa.co.uk to find out more
We’ve granted an Airline Operator Certificate and Operating Licence to .
This is a major step forward in allowing the company to start operating its planned transatlantic services from .
🇺🇸✈️🇬🇧✈️🇳🇴
More information➡️ caa.co.uk/data-and-analy
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If you’ve received a drone this Christmas, make sure to check how to fly it safely and if you need to register.
It’s quick, easy, and helps keep our skies safe for everyone.
Visit register-drones.caa.co.uk to find out more
Replying to
The Civil Aviation Authority’s dedicated website is the best source of advice and information for #ThomasCook customers.
Information on repatriation flights will be provided on this dedicated website alongside wider passenger advice.
thomascook.caa.co.uk
We are aware that there are ATOL protected Thomas Cook customers who have not yet made claims.
We encourage all consumers to enter their claims on our website as soon as possible:
thomascook.caa.co.uk/refunds/
👇🏿 Full update 👇🏿
Final day of repatriation flights for Thomas Cook customers will see 4,800 returned to the UK.
ATOL protected customers not due to return until after today's date, who we have not already contacted, are advised to get in touch.
thomascook.caa.co.uk
This is the biggest ever UK airline failure. The CAA and Government are working together to support #Monarch customers.
UK Civil Aviation Authority response to Sky News aviation & Brexit story: caa.co.uk/News/CAA-state
#Brexit #Pilots #UKAviation
Santa's on his way 🎅
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With close to 200,000 drone owners across the UK, our skies are becoming increasingly busy.
When flying, follow the #DroneCode and respect people’s property to make sure that everyone can share the air safely.
Find out more at:
caa.co.uk/drones
#OperationForeverwing
Today, we are urging for a #Christmas crack down on violent and drunken airline passengers.
The Civil Aviation Authority will work closely with the industry and government to bring prosecutions against disruptive passengers.
Find our full release online:
ow.ly/RU3b30mZWFp
Today we've published our Final Decision for the maximum that #Heathrow Airport can charge airlines for using the airport until the end of 2026.
Find out more➡️ caa.co.uk/news/level-of-
Hear from our Director of Consumers and Markets, Paul Smith, about the decision ⬇️
If you are a #ThomasCook customer and we are organising a replacement flight for you, details will be updated on our website as soon as we can confirm your flight times.
Please do not go to the airport until your new flight times have been published.
thomascook.caa.co.uk
If you are planning on hiring a commercial drone operator, make sure they are fully approved ow.ly/aVdF50hqoxb You could face big insurance implications if you use an illegal operator.
The CAA is proud to join many organisations this weekend in supporting the London #PrideFestival and marking the importance of supporting and celebrating diversity and inclusion.
Pilots - prepare properly before you fly. Check NOTAMs & weather, have an up-to-date chart & check if listening squawks cover your route. A pilot infringed the restricted airspace for @TorbayAirshow on Saturday. ow.ly/oId850hBz19
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Flybe customers are urged to make their own alternative travel arrangements via other airlines, rail or coach operators.
The UK Civil Aviation Authority will publish further advice for Flybe consumers on our website at: caa.co.uk/news.
#Flybe
Congratulations to on its final launch and the completion of the second largest satellite constellation 🚀
As the space regulator, this major achievement has seen us issue 298 UK satellite licences - alongside delivering long term, effective collaboration and oversight🛰
Here is your guide to flying with a disability. ✈️
We have worked with the Queen Elizabeth Foundation () to create this film to explain and improve #AccessToAir for wheelchair users.
You can find the full video, following John's trip, online at:
ow.ly/GoS230nhivr
Interested in developing a safety campaign to tackle inadvertent flight into IMC?
is looking for GA pilots (PPL(A) or LAPL(A)) to take part in their simulator session and dedicated weather workshop.
Find out more: ow.ly/6BnZ30naHlS
#SafetyTogether #AviationSafety
We are securing over 30 aircraft to fly 110,000 people back to the UK at no cost to them. #Monarch
This weekend, we will be monitoring our direct messages, however some replies may take longer than usual.
Thank you for bearing with us as we continue to process refunds for Thomas Cook customers.