@TeamYouTube I have been trying to get in contact with a giveaway winner on my YouTube channel; however, whenever I reply to their comment (on my video) or comment on one of their videos, the comment is instantly deleted. What is the cause of this?
I have tried both on my phone and desktop. How would you go about trouble shooting this? What confuses me is that I can reply to other comments on my video, just not his.
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Thanks for the info. As a next step, could you login to the account experiencing the issue & send a feedback report with these steps: https://yt.be/help/FQA4 . You may not get a direct response, but the details will help us identify & fix issues.
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Aside from this, is there anything you can do right now to help me get in contact with this individual via YouTibe? I just need to be able to add a reply on my own video.
End of conversation
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