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Twitter Support
@TwitterSupport
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Twitter HQhelp.twitter.comBorn March 21Joined December 2008

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If you start seeing a checkmark that's not blue, you're doing it right. We’re adding more account distinctions. Gold checkmarks will appear on verified, official businesses on Twitter. And coming soon, grey checkmarks will appear on government and multilateral accounts.
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Already verified through the old process? You won’t lose your blue checkmark at this time. However, all accounts with blue checkmarks that change their display name or profile photo will lose their check until their account can be reviewed.
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we’re baaaack! Twitter Blue is now available for $8/month on web or $11/month on iOS – we’ve made some upgrades and improvements 🧵
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The new Twitter Blue subscription page on web that lists the features included with a subscription. At the top it reads, “Blue subscribers with a verified phone number will get a blue checkmark once approved”. Under that it lists “Rocket to the top of replies, mentions and search”, “See half the ads”, and “Post longer videos”, each labeled as “coming soon”. The list ends with “Get early access” and explains Twitter Blue Labs gives access to select new features. Toward the bottom of the screen it reads, “Limited time offer: $8.00 USD/month” with the button to subscribe underneath.
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Not all moments last. As of today we’re removing the option to create Moments for most users as we focus on improving other experiences. Don’t worry, you can still see past Moments and follow Live events on Twitter.
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A small number of you on iOS may have received the notice “Some settings failed to save” when changing your protected Tweets settings recently. We’ve fixed this and you should be able to protect your Tweets without issue. We apologize for any concern this may have caused.
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To clear up confusion about two-factor authentication on Twitter –– it’s still live and a good way to protect your account. If you have it turned on, your chosen authentication method should be good to go. We’re looking into the few cases where SMS codes aren't being delivered.
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We’re not currently putting an “Official” label on accounts but we are aggressively going after impersonation and deception.
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Reminding you to keep your login details safe and step away from unsafe URLs. If you see a suspicious email, message, or notice that looks like it’s from us, remember we'll never ask for login info via email, DM, or non-Twitter website.
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We are aware of an issue with some Tweets showing an incorrect self-like and are working to resolve this. Thanks for your patience.
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Update on — we’re bringing it to more of you! Starting today, Birdwatch notes on Tweets will be visible to everyone in the US. More on our work to empower the Twitter community to add helpful context to the conversation:
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Context on Tweets — by the people, for the people — is coming to everyone in the US. It’s open, transparent, and we’ve consistently seen notes be found helpful and informative even by people who often disagree. twitter.com/CommunityNotes…
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Get ready to mix it up with visuals on Twitter. You can now add a combination of media to your Tweet on Android and iOS. That means you can include a photo, GIF, and video (or two!) all in the same Tweet. Tap the photo icon in the Tweet composer to start mixing your media.
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Some of you on iOS and Android will also see recommended content in a new video carousel on the Explore "For You" page. Want to go back to scrolling? Tap the back arrow in the top left corner to exit the player to go right back to where you left off.
A mobile device showing the Explore “For You” against a blue background with the Twitter logo in the upper right corner. Below the first Tweet on the page, there is a section labeled “Videos for you” showing a carousel of recommended videos. A button reading “See more” is shown right below the carousel.
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More ways to discover videos on Twitter are here! Now on iOS, videos on your timeline will open in our full screen immersive video player, where you can swipe up to keep discovering more content.
A mobile device showing the Home timeline against a blue background with the Twitter logo in the upper right corner. The second Tweet on the timeline features a video of a surfer with a play button over it that will open the new immersive video player.
A mobile device against a blue background with a Twitter logo in the upper right corner. The device shows a video of a surfer in the new immersive video player spanning the entire screen. A label reads, "Swipe up for more” at the bottom of the screen, showing a partial screen preview of the next video.
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The option to edit a Tweet is now available for Twitter Blue members in Canada, Australia, and New Zealand 👀 Follow for the latest updates.
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test went well, Edit Tweet is now rolling out to Twitter Blue members in Canada, Australia, and New Zealand! US coming soon
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 The gif opens on Larry the Bird on a white background. The screen tears away to reveal a blue background with a phone on the Twitter Timeline. The Tweet composer is opened and “Thanks for all the love! Feels good to be recognized by my pears.” is typed out and Tweeted. The “...” in the top right corner of the Tweet is tapped and a menu appears. ‘Edit Tweet’ is selected, “pears” is changed to “peers,” and the Tweet is updated. The screen tears away again revealing Larry the Bird on a white background.
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When you're ready to add alt text: On the app, tap the “+ALT” icon on the photo/GIF after attaching it to your Tweet in the composer. Follow the prompt, type your description, tap “Done”. On web, click “Add description” under the image, type a description, click "Save". (3/4)
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Images are great, but images with descriptions are even better. Now rolling out to everyone in accessibility settings: turn on reminders to add alt text when you go to Tweet a photo or GIF. New to alt text? Here's what you need to know about helpful image descriptions 🧵 (1/4)
This is alt text! It describes this image which shows the “Accessibility” settings screen on iOS. In the “Media” section, the “Receive image description reminder” setting is switched on.
The alt text reminder prompt on iOS with the headline, “Don’t forget to make your image accessible” and an explanation of what makes a good image description and what alt text is below it. At the bottom of the prompt are two buttons: “Add description” and “Not this time”.
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Tweet Analytics on iOS are back! Update your app to version 9.29.2 when it’s available for you in the App Store to view analytics about your own Tweets.
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We enjoyed the Tweet. Now everyone should enjoy it too. Sharing a Tweet directly to Snapchat and Instagram Stories is now available on Android (already on iOS!) And we added LinkedIn sharing on Android and iOS. Tap the share icon on a Tweet to try it out.
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We’re testing some new designs to make it easier to know which timeline you’re scrolling. When you switch between the Latest and Home timelines, some of you on iOS may see updated icons and menus.
The Home timeline on iOS. It shows a version of a new timeline filter icon and menu being tested in this experiment. The menu has the headline “Your timeline” and the options “For you” that shows recommended Tweets and “Latest” that shows the newest Tweets from accounts you follow.
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When we tell you “You may only view analytics about your own Tweets” when that’s exactly what you’re trying to do 😬 Sorry about that –– we’re working on fixing Tweet Analytics on iOS. For now, you can check how your Tweets are doing on web.
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We're here for all the Twitter Circle love! Because so many of you are trying it out, there may be some delay in when you get access. We're working on continuing to roll this out so you all can start Tweeting to your Circle.
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When you have a big Tweet that's meant for a smaller crowd, send it to your Twitter Circle –– now available for everyone. Select up to 150 people who can view and interact with the Tweets you send in your Circle. Get started from the Tweet composer or sidebar menu.
A blue Twitter bird logo on a white background tears away to reveal a blue background and the text “Twitter Circle”. An iOS screen slides in and the Tweet composer is opened from the Home timeline. A prompt appears with the headline, “Want to share with a smaller crowd?” and the text, “Twitter Circle lets you send Tweets to only the people you choose”.

The “Get started” button is tapped and a prompt appears that explains that 150 people can be included in your Circle, only those in your Circle can see and reply to the Tweets, and you can edit your Circle anytime. The “Got it” button is tapped to show the “Edit your Twitter Circle” screen. People are added to the Circle by tapping the “Add” button next to their name.

The Tweet composer fades in and a Twitter Circle Tweet is composed and sent. It appears on a Home timeline with a label that notes that only people in the Tweet author’s Twitter Circle can see the Tweet. The Tweet is replied to by someone in that particular Circle.
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good news, today we’re starting to test a new Spaces Tab even better news, it includes podcasts, themed audio stations, and (of course) recorded + live Spaces
A mock-up of NPR's 'Up First' podcast playing via the redesigned Twitter Spaces Tab.
A mock-up of NASA's recent Space titled 'Meet NASA's New Mission Control Flight Directors #AskNASA' playing via the redesigned Twitter Spaces Tab.
A mock-up of a playlist under the topic 'Today's News' that includes podcasts, live Spaces, and recorded Spaces via the redesigned Twitter Spaces Tab.
A mock-up of the redesigned Twitter Spaces Tab displaying the Today's news station.
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We learned that follower counts were showing up incorrectly for some of you because of a problem affecting our internal systems. It's been fixed and you should now see an accurate follower count on your profile. Thanks for sticking with us!
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