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Your official source for Twitter Support. Follow us for tips, tricks, and announcements.

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    Twitter Support‏Verified account @TwitterSupport May 3

    We recently found a bug that stored passwords unmasked in an internal log. We fixed the bug and have no indication of a breach or misuse by anyone. As a precaution, consider changing your password on all services where you’ve used this password.https://blog.twitter.com/official/en_us/topics/company/2018/keeping-your-account-secure.html …

    1:04 PM - 3 May 2018
    • 28,622 Retweets
    • 19,046 Likes
    • Cristian Robles Dragoness1053 Lil Meow Meow ᵁᵂᵁ Zonke cat Nirojan Mario van Woensel Achmad Sayuti Carlos Luis Shepherd Adarmes Bsd bd
    2,036 replies 28,622 retweets 19,046 likes
      1. New conversation
      2. جورچ‏ @sh3ov May 3
        Replying to @TwitterSupport

        I don't remember my password!!!!

        27 replies 92 retweets 711 likes
      3. Twitter Support‏Verified account @TwitterSupport May 3
        Replying to @sh3ov

        Thanks for letting us know about this. Please send us a message and we can begin working on this issue. https://twitter.com/messages/compose?recipient_id=17874544&welcome_message_id=989923570695290884 …

        15 replies 48 retweets 229 likes
      4. Dario ⚡️‏ @cryptodario May 3
        Replying to @TwitterSupport @sh3ov

        Just check the logs dude.

        11 replies 129 retweets 1,959 likes
      5. Charles‏ @chaeltz07 May 3
        Replying to @cryptodario @TwitterSupport @sh3ov

        Great avatar, really takes me back

        1 reply 0 retweets 11 likes
      6. Dario ⚡️‏ @cryptodario May 3
        Replying to @chaeltz07 @TwitterSupport @sh3ov

        Thanks. Great times

        1 reply 0 retweets 11 likes
      7. Tweet unavailable
      8. Dario ⚡️‏ @cryptodario May 3

        Space Quest. Character Vohaul.

        1 reply 1 retweet 19 likes
      9. End of conversation
      1. New conversation
      2. mcc‏ @mcclure111 May 3
        Replying to @TwitterSupport

        During what time was this issue occurring?

        2 replies 10 retweets 122 likes
      3. mcc‏ @mcclure111 May 3
        Replying to @mcclure111 @TwitterSupport

        Like... for a 10 month period in 2016? since 2006? What?

        5 replies 13 retweets 229 likes
      4. Kelly Ellis‏Verified account @justkelly_ok May 3
        Replying to @mcclure111 @TwitterSupport

        Also, will the logs be destroyed?

        7 replies 10 retweets 82 likes
      5. Todd Segal‏ @Todd_Segal May 3
        Replying to @justkelly_ok @mcclure111 @TwitterSupport

        Please check out the blog post - it gives details:https://blog.twitter.com/official/en_us/topics/company/2018/keeping-your-account-secure.html …

        7 replies 14 retweets 30 likes
      6. mcc‏ @mcclure111 May 3
        Replying to @Todd_Segal @justkelly_ok @TwitterSupport

        okay so it says you "removed the passwords" but it does not describe the time period over which the logging was occurring?

        3 replies 6 retweets 77 likes
      7. Kelly Ellis‏Verified account @justkelly_ok May 3
        Replying to @mcclure111 @Todd_Segal @TwitterSupport

        I did read the post, and my question stands. "Removed the passwords" is imprecise. Does it mean removed from the data that gets logged from this point forward, or that existing logs containing passwords have been destroyed? What about backups of same?

        3 replies 9 retweets 58 likes
      8. Beverlyannwilliamson‏ @6_s_full May 3
        Replying to @justkelly_ok @mcclure111 and

        I actually had the same question. I'm not tech savvy and it crossed my mind.

        1 reply 0 retweets 3 likes
      9. Shahed Chowdhuri @ Microsoft‏ @shahedC May 3
        Replying to @6_s_full @justkelly_ok and

        Also, logs get backed up just like everything else. Maybe stored in a database, as files on a backup server, compressed and archived elsewhere... I would like to know if our unmasked passwords were backed up in multiple locations over the years.

        6 replies 2 retweets 27 likes
      10. 2 more replies
      1. New conversation
      2. kathleen burns‏ @BurnsKarhleen May 3
        Replying to @TwitterSupport

        I don't even remember my password

        27 replies 202 retweets 1,118 likes
      3. Tweet unavailable
      4. tina morphis  📰 🖊️‏ @TinaMorphis May 3
        Replying to @TwitterSupport @BurnsKarhleen

        Do I need to if I use double verification?

        8 replies 1 retweet 48 likes
      5. Tweet unavailable
      6. tina morphis  📰 🖊️‏ @TinaMorphis May 3

        OK I'm really old so you're gonna have to explain that to me in old timers English.

        16 replies 12 retweets 182 likes
      7. Martin‏ @martin1975 May 3
        Replying to @TinaMorphis @TwitterSupport @BurnsKarhleen

        How to use login verification aka 2FA or Two Factor Authentication. There are three kinds of authentication factors: • what you know (password/PIN code); • what you have (key/phone/credit card); • what you are (fingerprint/face/biometrics).https://help.twitter.com/en/managing-your-account/two-factor-authentication …

        5 replies 47 retweets 138 likes
      8. Martin‏ @martin1975 May 3
        Replying to @martin1975 @TinaMorphis and

        ⚠️ TL;DR: First, check your email address and your personal data are correct. Then: Settings > Account > Set up login verification + Require personal information to reset your password Google, Apple, Amazon… have similar protection (known as 2FA). https://twitter.com/settings/account …

        7 replies 22 retweets 89 likes
      9. tina morphis  📰 🖊️‏ @TinaMorphis May 3
        Replying to @martin1975 @TwitterSupport @BurnsKarhleen

        Got it thanks

        1 reply 0 retweets 7 likes
      10. 4 more replies

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