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    1. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      Our investigation is still ongoing but here’s what we know so far:

      428 replies 3,153 retweets 8,026 likes
      Show this thread
    2. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      We detected what we believe to be a coordinated social engineering attack by people who successfully targeted some of our employees with access to internal systems and tools.

      658 replies 6,422 retweets 14,247 likes
      Show this thread
    3. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      We know they used this access to take control of many highly-visible (including verified) accounts and Tweet on their behalf. We’re looking into what other malicious activity they may have conducted or information they may have accessed and will share more here as we have it.

      210 replies 1,928 retweets 7,523 likes
      Show this thread
    4. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      Once we became aware of the incident, we immediately locked down the affected accounts and removed Tweets posted by the attackers.

      88 replies 1,059 retweets 6,224 likes
      Show this thread
    5. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      We also limited functionality for a much larger group of accounts, like all verified accounts (even those with no evidence of being compromised), while we continue to fully investigate this.

      67 replies 1,051 retweets 6,301 likes
      Show this thread
    6. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      This was disruptive, but it was an important step to reduce risk. Most functionality has been restored but we may take further actions and will update you if we do.

      57 replies 877 retweets 6,383 likes
      Show this thread
    7. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      We have locked accounts that were compromised and will restore access to the original account owner only when we are certain we can do so securely.

      177 replies 1,283 retweets 7,220 likes
      Show this thread
    8. Twitter Support‏Verified account @TwitterSupport 15 Jul 2020

      Internally, we’ve taken significant steps to limit access to internal systems and tools while our investigation is ongoing. More updates to come as our investigation continues.

      545 replies 1,516 retweets 8,689 likes
      Show this thread
    9. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

      Here’s an update addressing questions we’ve heard around passwords and account access specifically:

      36 replies 334 retweets 1,053 likes
      Show this thread
    10. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

      We have no evidence that attackers accessed passwords. Currently, we don’t believe resetting your password is necessary.

      30 replies 296 retweets 1,052 likes
      Show this thread
      Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

      Out of an abundance of caution, and as part of our incident response yesterday to protect people’s security, we took the step to lock any accounts that had attempted to change the account’s password during the past 30 days.

      12:18 PM - 16 Jul 2020
      • 222 Retweets
      • 915 Likes
      • Akash Sharma Mehdi Aliakbar Mahida Bhikhusinh SIRIDECH KINGSUWAN jeremystartm@StarPC:~$ help Jaehyun Yu James J Choi HuuToan frengky
      31 replies 222 retweets 915 likes
        1. New conversation
        2. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          As part of the additional security measures we’ve taken, you may not have been able to reset your password. Other than the accounts that are still locked, people should be able to reset their password now.

          23 replies 150 retweets 760 likes
          Show this thread
        3. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          If your account was locked, this does not necessarily mean we have evidence that the account was compromised or accessed. So far, we believe only a small subset of these locked accounts were compromised, but are still investigating and will inform those who were affected.

          90 replies 259 retweets 1,115 likes
          Show this thread
        4. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          We're working to help people regain access to their accounts ASAP if they were proactively locked. This may take additional time since we’re taking extra steps to confirm that we’re granting access to the rightful owner.

          75 replies 225 retweets 1,091 likes
          Show this thread
        5. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          We’ve been working around the clock and will continue to provide updates here.

          162 replies 191 retweets 1,402 likes
          Show this thread
        6. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          We want to share some more specific updates coming out of the second day of our investigations.

          82 replies 233 retweets 1,006 likes
          Show this thread
        7. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          Based on what we know right now, we believe approximately 130 accounts were targeted by the attackers in some way as part of the incident. For a small subset of these accounts, the attackers were able to gain control of the accounts and then send Tweets from those accounts.

          57 replies 515 retweets 1,107 likes
          Show this thread
        8. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          We’re working with impacted account owners and will continue to do so over the next several days. We are continuing to assess whether non-public data related to these accounts was compromised, and will provide updates if we determine that occurred.

          29 replies 150 retweets 693 likes
          Show this thread
        9. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          For all accounts, downloading Your Twitter Data is still disabled while we continue this investigation.

          34 replies 164 retweets 685 likes
          Show this thread
        10. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          We have also been taking aggressive steps to secure our systems while our investigations are ongoing. We’re still in the process of assessing longer-term steps that we may take and will share more details as soon as we can.

          50 replies 150 retweets 893 likes
          Show this thread
        11. Twitter Support‏Verified account @TwitterSupport 16 Jul 2020

          Thank you for your continued patience and understanding while we investigate this incident. We’ll continue to provide updates when we have them.

          189 replies 150 retweets 1,145 likes
          Show this thread
        12. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          We’re sharing a blog post that collects the latest on our investigation. It reiterates what we’ve already shared here, and includes a few new findings.https://blog.twitter.com/en_us/topics/company/2020/an-update-on-our-security-incident.html …

          26 replies 603 retweets 1,038 likes
          Show this thread
        13. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          As of now, we know that they accessed tools only available to our internal support teams to target 130 Twitter accounts. For 45 of those accounts, the attackers were able to initiate a password reset, login to the account, and send Tweets.

          43 replies 291 retweets 728 likes
          Show this thread
        14. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          We are continuing our forensic review of all of the accounts to confirm all actions that may have been taken.

          39 replies 86 retweets 495 likes
          Show this thread
        15. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          For up to eight of the Twitter accounts involved, the attackers took the additional step of downloading the account’s information through our “Your Twitter Data” tool. We are reaching out directly to any account owner where we know this to be true.

          133 replies 758 retweets 1,593 likes
          Show this thread
        16. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          Our investigation and cooperation with law enforcement continues, and we remain committed to sharing any updates here. More to come via @TwitterSupport as our investigation continues.

          68 replies 145 retweets 737 likes
          Show this thread
        17. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          We hope that our openness and transparency throughout this process, and the steps and work we will take to safeguard against other attacks in the future, will be the start of making this right.

          137 replies 169 retweets 1,258 likes
          Show this thread
        18. Twitter Support‏Verified account @TwitterSupport 17 Jul 2020

          There is a lot speculation about the identity of these 8 accounts. We will only disclose this to the impacted accounts, however to address some of the speculation: none of the eight were Verified accounts.

          431 replies 488 retweets 1,668 likes
          Show this thread
        19. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          Our investigation continues, but we wanted to share more specifics about what the attackers did with the accounts they accessed. Following a complete review of all targeted accounts, here is more detail on what we know today:

          32 replies 181 retweets 514 likes
          Show this thread
        20. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          We believe that for up to 36 of the 130 targeted accounts, the attackers accessed the DM inbox, including 1 elected official in the Netherlands. To date, we have no indication that any other former or current elected official had their DMs accessed.

          107 replies 510 retweets 1,038 likes
          Show this thread
        21. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          We are communicating directly with any impacted account owners, and will share updates here when we have them.https://blog.twitter.com/en_us/topics/company/2020/an-update-on-our-security-incident.html …

          117 replies 155 retweets 517 likes
          Show this thread
        22. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          We’re hearing confusion around how the 8 accounts we reported yesterday relate to the 36 we reported today. These numbers refer to different things.

          53 replies 67 retweets 290 likes
          Show this thread
        23. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          8 is the number of accounts where an archive of "Your Twitter Data" was downloaded. This includes all of *your* account activity including DMs. None of the YTD downloads impacted Verified accounts.https://help.twitter.com/en/managing-your-account/accessing-your-twitter-data …

          60 replies 84 retweets 305 likes
          Show this thread
        24. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          36 is the number of accounts where the attacker took control of the account and viewed the DM inbox on https://Twitter.com .

          129 replies 126 retweets 495 likes
          Show this thread
        25. Twitter Support‏Verified account @TwitterSupport 22 Jul 2020

          To recap: 🔹130 total accounts targeted by attackers 🔹45 accounts had Tweets sent by attackers 🔹36 accounts had the DM inbox accessed 🔹8 accounts had an archive of “Your Twitter Data” downloaded, none of these are Verified

          494 replies 532 retweets 1,167 likes
          Show this thread
        26. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          We’re sharing an update based on what we know today. We’ll provide a more detailed report on what occurred at a later date given the ongoing law enforcement investigation and after we’ve completed work to further safeguard our service.https://blog.twitter.com/en_us/topics/company/2020/an-update-on-our-security-incident.html …

          55 replies 310 retweets 517 likes
          Show this thread
        27. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          The attack on July 15, 2020, targeted a small number of employees through a phone spear phishing attack. This attack relied on a significant and concerted attempt to mislead certain employees and exploit human vulnerabilities to gain access to our internal systems.

          77 replies 425 retweets 827 likes
          Show this thread
        28. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          By obtaining employee credentials, they were able to target specific employees who had access to our account support tools. They then targeted 130 Twitter accounts - Tweeting from 45, accessing the DM inbox of 36, and downloading the Twitter Data of 7.

          45 replies 161 retweets 413 likes
          Show this thread
        29. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          While these tools, controls, and processes are constantly being updated and improved, we are taking a hard look at how we can make them even more sophisticated.

          47 replies 58 retweets 269 likes
          Show this thread
        30. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          We’ve significantly limited access to our internal tools and systems. Until we can safely resume normal operations, our response times to some support needs and reports will be slower. Thank you for your patience as we work through this.

          4,154 replies 518 retweets 2,324 likes
          Show this thread
        31. Twitter Support‏Verified account @TwitterSupport 30 Jul 2020

          We’re accelerating several of our pre-existing security workstreams and improvements to our tools. We are also improving our methods for detecting and preventing inappropriate access to our internal systems and prioritizing security work across many of our teams.

          144 replies 89 retweets 374 likes
          Show this thread
        32. Show replies

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