Twitch SupportVerified account

@TwitchSupport

Social hours: Mon - Fri, 4am - 4pm PT | About us: | Status Page: | Does not handle suspensions

San Francisco, CA
help.twitch.tv
Joined December 2011
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  1. Pinned Tweet
    7 Jul 2020

    📢 Can't view a stream? Unable to chat? Check out our new status page! You can now get updates on the health of Twitch as they happen. Don't worry, we'll still tweet! 🔗:

    2,497 replies . 706 retweets 3,431 likes
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  2. May 2

    ⚙️ We have concluded our planned maintenance on Panels. Thank you for your patience!

    28 replies . 18 retweets 195 likes
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  3. May 2

    ⚙️ Today, May 2nd, at 2:00pm PT, we will perform planned maintenance on Panels, found below the video player of a channel. During this time, Panels will be view only and uneditable. This should last no longer than 2 hours. Timezone Translation:

    35 replies . 78 retweets 331 likes
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  4. Retweeted
    Apr 27

    We have finished investigating reports for players who have claimed their Beta drop but not yet received access to the Beta: Many of these players have not yet actually linked their account to their Twitch account and must do that first (1/2)

    435 replies . 323 retweets 7,331 likes
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  5. Apr 27

    🎓 - Creator Goals are a great way to showcase objectives for your viewers: 🌟 All creators can set up follower goals to grow your community 💜 Partners & affiliates can also set sub goals to track milestones Set yours up here: 🔗

    54 replies . 40 retweets 241 likes
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  6. Apr 14

    📢 We've begun rolling out payouts for Creators who have an account balance over $100 for March! Please know that weekends may extend payout processing times. Visit your Payout History: Curious how payouts work?

    247 replies . 53 retweets 396 likes
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  7. Apr 13

    🎓 Today, on ... transcoding options! 📺 We try our best to have quality options active for every stream, but it's not always possible. ✅ Partners should always have transcoding options active! ✨ Affiliates will get them whenever server capacity allows for it.

    54 replies . 67 retweets 405 likes
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  8. Apr 12

    🔬 Want to upgrade your subscriptions and tiers to another level? We’re happy to confirm we’re testing seamless upgrades that make it easy to select different tiers and multi-month options. Learn more and let us know what you think over on UserVoice! 📣

    47 replies . 69 retweets 369 likes
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  9. Apr 1

    /Announce We were able to get ahead of schedule and are happy to say bots with moderator role permissions can now use the /announce command! This is real, no April Fools here. 💜

    51 replies . 60 retweets 467 likes
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  10. Mar 31

    We are aware of an issue preventing bot functionality. We hope to resolve this by early next week, and will keep you updated once complete.

    44 replies . 49 retweets 479 likes
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  11. Mar 31

    /announce Happy 🥳 Creators and Mods can now use the "/announce" command to update chat with important stream info, or something cool like... dinosaur facts 🦖 Available in 4 colors + channel accent color 💜 Tag your Mods below 💜

    /announce command
    423 replies . 779 retweets 4,042 likes
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  12. Mar 30

    🎓 Bits are a fun way of supporting your favorite creators, interacting with the stream, and even getting a few cool perks! ✔️ Send Cheermotes in chat ✔️ Cheer to unlock badges and rank on leaderboards ✔️ Level up Hype Trains and receive exclusive emotes

    57 replies . 63 retweets 398 likes
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  13. Mar 29

    🛡️ We've started rolling out the new reporting tool. As a reminder, the tool will gradually roll out to everyone over the next few months. If you don’t have access right away, you can continue to report using the old process. 📣 Share your feedback:

    0:26
    Out Now: a new portal to submit and keep track of your appeals Out next week: a more streamlined, intuitive reporting process Two new safety product updates, one safer community. Learn all about them on our blog:
    31 replies . 101 retweets 353 likes
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  14. Retweeted
    Mar 22

    Out Now: a new portal to submit and keep track of your appeals Out next week: a more streamlined, intuitive reporting process Two new safety product updates, one safer community. Learn all about them on our blog:

    112 replies . 180 retweets 1,061 likes
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  15. Mar 21

    🛠️ The issue viewers were experiencing on Console and TV Apps has now been resolved. Thank you for your patience throughout this 💜

    105 replies . 40 retweets 259 likes
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  16. Mar 21

    🔧 Update: We are continuing to investigate the issue surrounding Console and TV Apps. Thank you so much for your patience 💜

    23 replies . 34 retweets 278 likes
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  17. Mar 21

    🔎 We're aware of issues surrounding Console and TV Apps. Thanks for your reports, our team is working on it and we'll keep you updated here! 💜

    75 replies . 74 retweets 592 likes
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  18. Mar 16

    🏆 Pro-tips 🚫 Do not delete your Authy account! ✏️ Save your AuthyID - phone change requests will go faster. 💾 Authenticator backup - easily regain access to your account! 📱 Use any supported Authenticator app instead of SMS text.

    22 replies . 26 retweets 188 likes
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  19. Mar 16

    🎓 - 2FA 💪 Authy Powers our 2FA - when 2FA is enabled an Authy account is created and you're assigned an AuthyID. 📞 Request a phone change through Authy if phones or phone numbers change! Check out more info in our help article! 📚

    35 replies . 30 retweets 185 likes
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  20. Mar 15

    📝Ads Incentive Program offers for March are out. We've made offers to even more Creators than we did in February - Check your dashboards! 👀 🔗:

    📢 You may have caught a sneak peek last month... and today we're officially introducing the Ads Incentive Program! Opt into your personalized offer to earn reliable monthly ad revenue. Learn more! 🔗 Give us feedback: 📣
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    79 replies . 61 retweets 359 likes
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  21. Mar 15

    📢 We've begun rolling out payouts for Creators who have an account balance over $100 for February! Please know that weekends may extend payout processing times. Visit your Payout History: Curious how payouts work?

    37 replies . 45 retweets 378 likes
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