Twitch SupportVerified account

@TwitchSupport

Official support account of . Social Support hours: Mon - Fri, 10am - 6pm PT.

San Francisco, CA
help.twitch.tv
Joined December 2011
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  1. Sep 23

    📢 Security is important! Please enable 2FA on your account to protect it. If you're traveling abroad for , especially if you're not US domestic, remember to install the Authy app so you can still receive your Twitch authentication code! 📚:

    54 replies 164 retweets 498 likes
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  2. Sep 15

    🛠 We're recovering from the earlier issues preventing streamers from going live and with thumbnails! Thank you all for your patience.

    101 replies 120 retweets 679 likes
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  3. Sep 15

    🔎 We're investigating issues with impacting thumbnails and with streamers going live. Thank you for the reports!

    308 replies 434 retweets 1,539 likes
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  4. Sep 14

    📢 It's crucial to keep your account protected. Here's a couple things you can do right now to make sure your Twitch account is secure: · Make sure you have a strong password 📚: · Enable 2FA & install the Authy mobile app 📚:

    36 replies 99 retweets 298 likes
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  5. Sep 13

    📢 We're starting to process payouts for Streamers who had an account balance over $100 at the end of August. Processing times can vary depending on your payout method. Payouts should be reflected on your Payout History Dashboard. 🔗:

    56 replies 108 retweets 608 likes
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  6. Sep 11

    📢 We've made using Chat commands way easier. Just type a '/' and we'll help you fill in the rest. It's like a cheat code for Chat, and we're sharing it with you. 💜

    317 replies 1,547 retweets 5,386 likes
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  7. Sep 6

    For anyone that saw the two typo failures before this tweet, forgive me. I didn't have my coffee this morning...

    69 replies 32 retweets 666 likes
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  8. Sep 6

    📢 We have noticed some confusion around our current SUBtember promotion. For clarity, the 50% discount only applies to new Tier 1 subs or if you continue active Gift Subs or Prime Subs. The promo does not apply to new Gift Subs.

    115 replies 400 retweets 1,091 likes
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  9. Sep 5

    📢 We heard your frustrations, Affiliates! We know your brand is important. If you have ever changed your username, you can now generate a new six character prefix based on that name to match! Head to Affiliate Settings → Emotes to get started! 📚:

    415 replies 859 retweets 2,632 likes
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  10. Sep 4

    📢 We're rolling out another way to sort the Browse directory, Recommended For You! This will show you a personalized recommendation of streams we think you'll enjoy.

    144 replies 359 retweets 1,450 likes
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  11. Sep 3

    📢 We've seen your questions, and want you to know that we are working through all pending Affiliates emotes as quickly as possible, in the order that they were submitted. We understand this is taking longer than it had previously, and we're sorry for the delays.

    172 replies 150 retweets 750 likes
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  12. Sep 3

    📢 Hey Apple TV users, we're excited to release the limited beta for our new Apple TV app! Use this link to install it on your Apple TV - first come, first served until we fill up. 🔗:

    75 replies 108 retweets 402 likes
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  13. Aug 26

    🛠 We've recovered from the Bits situation, thank you for your patience!

    35 replies 30 retweets 216 likes
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  14. Aug 26

    🔎 We're investigating the issue preventing users from cheering and purchasing Bits. Hang tight!

    75 replies 64 retweets 378 likes
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  15. Aug 20

    📢 Hi Mods! You can now see the content that was caught by AutoMod along with other messages a user has sent in Chat by selecting the "Messages" tab of their profile card.

    147 replies 412 retweets 1,516 likes
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  16. Aug 12

    📢 We’re giving component extensions a new look! Viewers can now access component extensions from our new, more intuitive Extensions Sidebar. Check this out to learn more about the change 📚:

    103 replies 47 retweets 171 likes
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  17. Retweeted
    Aug 11

    4/ On a more personal note, I apologize want to apologize directly to that this happened. It wasn’t our intent, but it should not have happened. No excuses.

    588 replies 64 retweets 726 likes
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  18. Retweeted
    Aug 11

    3/ We have also suspended these recommendations while we investigate how this content came to be promoted.

    84 replies 33 retweets 329 likes
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  19. Retweeted
    Aug 11

    2/ This helps all streamers as it creates new community connections. However, the lewd content that appeared on the offline channel page grossly violates our terms of service, and we’ve permanently suspended the account in question.

    105 replies 43 retweets 357 likes
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  20. Retweeted
    Aug 11

    1/ Our community comes to Twitch looking for live content. To help ensure they find great, live channels we’ve been experimenting with showing recommended content across Twitch, including on streamer’s pages that are offline.

    1,105 replies 112 retweets 971 likes
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