📢 Can't view a stream? Unable to chat? Check out our new status page!
You can now get updates on the health of Twitch as they happen. Don't worry, we'll still tweet!
🔗: status.twitch.tv
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Twitch Support
@TwitchSupport
Social hours: Mon - Fri, 4am - 4pm PT | About us: link.twitch.tv/SocialSupport | Status Page: link.twitch.tv/TwitchStatus | Does not handle suspensions
Twitch Support’s Tweets
🛠️ This incident is now resolved! Users should be able to make purchases again, using our Android app. Thank you for your patience while we investigated this 💜
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⚙️ Update:
The issue preventing Android users from making purchases is ongoing and related to a Google Play outage. The issue should be resolved once the outage has recovered. 💜
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🔎 We are investigating an issue preventing users from making purchases through our Android app.
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Thank you to the community for sharing their ideas for Pinned Chat on UserVoice. We'd love to continue receiving your feedback!
Please let us know your thoughts and ideas on our UserVoice:
📣
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🔬 We're experimenting a new tool with a group of randomly selected users that allows you to amplify chat messages for a longer duration on your channel 💜
Streamers & their mods can now:
📌 Pin existing messages directly from chat
📌 Pin new messages using the /pin command
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📢 We've begun rolling out payouts for Creators who have hit their payout threshold for August 2022!
Please know that weekends may extend payout processing times.
Visit your Payout History:
link.twitch.tv/CreatorPayoutH
Curious how payouts work?
link.twitch.tv/PayoutArticles
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🎓 Multi-month subscriptions are a great way to support creators, and they are discounted more for Subtember!
However, keep in mind:
✨ Sub badges and tenure are updated over time, not immediately
💸 Creators get their revenue over time as well, but it's guaranteed for them!
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🛠️ This incident is now resolved! You should be able to access the Twitch site again from the previously impacted locations.
Thank you all once again for your reports and patience while our team resolved this 💜
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🔧 We're aware of issues loading Twitch for users within the OCE region. Our team is currently looking into this.
We will notify you when the issue is resolved - thank you for your reports and patience 💜
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🛠️The issues with payout amounts not displaying correctly in Creator's dashboards has been resolved. Your payout amount should be displayed properly now. 💜
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🔧 We're aware of issues with payout amounts not displaying correctly in Creator's dashboards.
Once fixed, your payout amount will correctly display the gross income amount.
We will update you when this has been resolved 💜
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💰 Wire transfers will still require a $100 minimum. Want to update your payout method from wire transfers? You can do so in your creator dashboard.
🔔 Creators in each launch country will be notified ahead of their inclusion.
📚 Explore the help article
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📢 Creators in 117 countries, you’ve earned it.
✂️ Payout threshold cut in half from $100 to $50!
🕘 Rollout begins September 15th.
⌛ More countries to follow, stay tuned!
Check the blog for more info:
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🎓 #GlitchTips - How to get help with a ticket:
✉️ Fill out all fields on the form, it helps us help you
📨 Reply to the automated message you receive with the required details
⚠️ Already submitted a ticket? Respond to the last email from us for more help 💜
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⚙️ We have completed our planned maintenance. Developers will be able to create/modify/delete their OAuth clients on dev.twitch.tv again. Thank you for your patience!💜
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⚙️ We are now beginning our planned maintenance on some services. During this time, Developers will be unable to create/modify/delete their OAuth clients on dev.twitch.tv. This should last around 1.5 hours.
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Update: The planned maintenance on some services has been pushed back an hour. Here is a new reminder 🙃
1 hour reminder: During this time, Developers will be unable to create/modify/delete their OAuth clients on dev.twitch.tv. This should last around 1.5 hours.
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⚙️ 1 hour reminder: We will be performing planned maintenance on some services. During this time, Developers will be unable to create/modify/delete their OAuth clients on dev.twitch.tv. This should last around 1.5 hours.
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⚙️ We will perform scheduled maintenance on some services today, August 30th, at 10:00 PDT for 1.5 hours. During this time, Developers will be unable to create/modify/delete their OAuth clients on dev.twitch.tv.
Timezone translation: notime.zone/NAjFRcIS9sYw1
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🔎 We are investigating the issue preventing our UserVoice forums from loading.
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🛠️ We have resolved the issue preventing users from going live. Have a good stream! 💜
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🔧 Update: Users can go live, but my not have transcoding options. We're continuing to monitor the situation. 💜
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🔧 Update: We are beginning to see recovery. At this time some users are able to go live, but may not have transcoding options. Thanks for hanging in there!
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🔧 Update: We're still working on the issue preventing users from going live. Thank you for your patience. 💜
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🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
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🛠️ We've resolved the connectivity issues - sorry about that! Users should now be able to start streams...and use Twitch Inspector properly 😅 Thank you all for the reports, and for your patience! 💜
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🔎 We are aware of connectivity issues some users are having. We may have jinxed ourselves with today's #glitchtips 😅 Stay tuned for more info 💜
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🎓 Issues with your stream? Twitch Inspector can help #GlitchTips
🔬Test your stream before you go live to catch issues early
🕵️ Troubleshoot by checking your server and unstable events
📈 Understand the best bitrate for you to improve video quality
📚 link.twitch.tv/Twitch-Inspect
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⚙️ Hey folks, we ran into an issue while working on the maintenance and had to revert our changes. We will need to reschedule this maintenance once we identify the root cause. There is no customer impact from this. Sorry for the jebait! 💜
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We’re aware of longer than anticipated delays for players who are eligible for the Twitch Drops emblem.
Once qualified players get through our Twitch queue, the emblem will be available in their Collections under Flair>Emblems.
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⚙️ Update: We are extending our scheduled maintenance by an additional hour. During this time, users will not be able to complete authorizations for new account connections. Thank you for your patience!
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⚙️ We are now beginning our planned maintenance on some services. During this time, users will not be able to complete authorizations for new account connections. This should last around 3 hours.
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⚙️ 1 hour reminder: We will be performing planned maintenance on some services. During this time, users will not be able to complete authorizations for new account connections. This should last around 3 hours.
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⚙️ We will perform scheduled maintenance on some services tomorrow, August 23rd at 10:00 PDT. During this time, users will not be able to complete authorizations for new account connections. This should last around 3 hours.
Timezone translation:
notime.zone/N9rSaUf_YS82z
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We’ve heard from many of you that you want a safer TwitchCon, so we’re updating our policy.
Masks will be required indoors, as well as either proof of vaccination or a negative covid test.
Let’s make the ultimate squad up safe & accessible for everyone: link.twitch.tv/3drbYST
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📢 We've begun rolling out payouts for Creators who have hit their payout threshold for July 2022!
Please know that weekends may extend payout processing times.
Visit your Payout History:
link.twitch.tv/CreatorPayoutH
Curious how payouts work?
link.twitch.tv/PayoutArticles
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💰 Wire transfers will still require a $100 minimum. Want to update your payout method from wire transfers? You can do so in your creator dashboard.
🔔 Creators in each launch country will be notified ahead of their inclusion.
📚 Explore the help article
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