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Hey @LATAMAirlines you screwed me out of seats I've had booked for months because someone at your airline made a mistake and now your airline refuses to fix this mistake at all? I'm not taking a 10 hour flight stuck in the middle not next to my girlfriend because of your mistake.
You could at the very least upgrade our seats so we can sit next to each other but the person on the phone says we have to pay for the upgrade despite our only needing it due to your mistake.
I hope you get to sit next to each other. Hannah and I always check in asap, but months in advance - there really isn't an excuse not to rectify the situation.
Yeah, it wouldn't let us check in yesterday so we called to see what was up and they removed our seats to fix the check-in issue at which point someone else booked our seats and now they said we're out of luck... and we get whatever is leftover which is just a few middle seats.
Hi, we apologize about the inconveniences. Please provide us via DM because of security reasons your booking code or ticket number. We await your response.
I've sent it over, I look forward to a resolution. Thank you for your response!
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