This would be hilarious if I hadn't spent enough time working at a helpdesk to feel the anger even now.
Service design, when it fails, fails bad. The only thing worse than being the poor customer, is being the grunt assigned to "fix" the problems while the customer fumes.
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So I booked a reservation at a @LeMeridien hotel using what I thought was their website. It was really @reservationscom.
Free demo of failed service design!
TLDR:
I couldn't fix a problem with my reservation at the hotel's lobby desk, because why would I want to do THAT?
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