Conversation

Ian Welsh

@iwelsh

·

Jan 17, 2018

If your company refused to hire enough CSRs to take my call in less than 40 minutes, then "my call is NOT important to you."

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Ian Welsh

@iwelsh

·

Jan 17, 2018

I used to work in a call center where the customers could be spending a million dollars. We did not have 40 minute wait times. 5 minutes was considered unacceptable. their calls WERE IMPORTANT to us

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Cinder

@Triquetrea

Replying to

@iwelsh

When I worked in a call center, most days we'd get told off for leaving anyone ringing for more than 20 seconds. Not the greatest call volume, but yeah...

8:56 AM · Jan 18, 2018·Twitter Web Client