It is unsettling to see accounts just disappear, with little recourse.
If only there were a platform committed to not ghosting people for speaking their mind.
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The price one would pay would be the same price one pays in any system where we protect free speech. But allowing a single platform to maintain this much control over public discourse, with little process if any any, is unsettling as heck.
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But I know Matt and while I find him occasionally politically irritating, I know that he thinks the same of me. There is no reason why my account couldn't just as easily be ghosted into oblivion by some Silicon Valley algo or help desk.
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Maybe ... maybe there's an argument that an arbitrary service termination violates an implied covenant of good faith and fair dealing? I don't think that's been litigated, but it's probably an uphill battle.
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But, so -- twitter, but with free speech contractually or statutorily guaranteed: that's an interesting idea, innit?
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So, also, let me be clear -- I actually think Twitter is quite nifty, and speech moderation is not an easy problem that you can easily solve with an algorithm at this scale. So, I'm not sure that this can all be laid at their feet. But the problem is a huge one nonetheless.
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When one works with linguistic machine learning directly, one thing that becomes abundantly clear is that it's very basic.
I don't know that there are any easy solutions for moderating this volume of content, but the current approach from Twitter is pure, greedy stinginess.
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I can't imagine they're doing their growth any favors by arbitrarily banning whoever gets false flagged by the program, but either they don't understand or they like the short-term savings too much.