@TeamYouTube I left my old family group and I want to join my own new family group. I receive the message that I can swap once a year, but I didn't yet. I only left a group. Could you please help me?
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Replying to @Traveler_Rick
We'd like to understand this better. Are you referring you YouTube Premium family plan? Keep us posted.
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Replying to @Traveler_Rick
Thanks for confirming. We recommend reaching out to our YouTube Premium Support team. Here's how: http://yt.be/help/mnQE . They can look into the details and help you further.
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Replying to @TeamYouTube
I can't there are only predefined questions, the closest is that you don't want your subsription anymore and cancel the transantion. How can I chat/phone with my question
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Replying to @Traveler_Rick
Sorry to hear you're still having issues. Click on the link that was previously provided > Click on Contact YouTube Premium and purchases support > YouTube Premium membership issues and questions > Request callback/Request chat. Let us know how it goes!
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