@TeamYouTube many of our viewers are not receiving notifications when our videos upload. This keeps happening to our channel. They fixed it before and now it’s happening again. Please help.
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Replying to @TinaFamBam
Make sure that you've selected 'Notify subscribers' under 'Advanced settings'. Also, double check if your subs have all notifications enabled and not the occasional option. Here's how: https://goo.gl/V3WPcQ . Keep us posted.
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Replying to @TeamYouTube
I’ve done that. When I go to click the check mark it is translucent. Doesn’t give me the option to click or unclick. Is that normal?
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Replying to @TinaFamBam
Just to confirm, do you see the option available under the advanced settings while you're trying to upload a video? Let us know.
1 reply 0 retweets 1 like
Replying to @TeamYouTube
Yes we do. So it must go gray once it’s uploaded I’m guessing?
11:32 AM - 22 Jan 2019
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