There are no related technical issues. Let us what's happening, are they seeing an error message? You can also have them tweet at with more details/screenshots, we'll look into it.
@TeamYouTube I've been getting comments on my biggest video where people are saying they cant reply to other comments anymore. Do you know what's going on?
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I don't think there is any error message, I think it's just that they have no option to reply. I have seen other comments like this, but at the same time I have seen new comments with replies from other people.pic.twitter.com/C36pYj0kLk
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