12% as cut is not proven to be sustainable with profit. EGS was in loss in 2019 subsidied with Fortnite money. We will see if EGS will be healthy profitable to support all released games for years, to cover neccessary store development etc. without shrinking Fortite money bag.
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Replying to @Krolmar1 @ahlipedang and
We know that in some territories where taxation is higher than 12%, EGS passes on the excess cost direct to the customer. The 30% storefronts just absorb it. In a hypothetical future of EGS wiping Steam out, I can easily imagine the 12% rising because "costs have changed since".
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Replying to @Miraglyth @Krolmar1 and
As we’ve said all along, 12% is our permanent revenue sharing rate and won’t go up in the future, and that our direct operating costs are in the 5-7% range, hence it’s a sustainable business.
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Replying to @TimSweeneyEpic @Miraglyth and
why do we have to pay fees then in some countries?
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Replying to @4Andlu @Miraglyth and
The payment processing fees in several developing economies cover the extraordinary cost of payments there, which are often very high overhead, cash card based systems.
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Replying to @TimSweeneyEpic @Miraglyth and
and you're aware that steam does not have any of thoses fees, at least not for my country / most if not all latin american countries?
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Replying to @4Andlu @Miraglyth and
Yes, Steam takes 30% from developers everywhere, no matter how low the payment processing costs are in each territory - such as 2.5% in the US and 3.5% in Western Europe.
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Replying to @TimSweeneyEpic @Miraglyth and
how come you can't just pay up the fees if your store only needs 5% of the total rev for upkeep?
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Replying to @4Andlu @Miraglyth and
We considered that, but two considerations overrode it. One was that we wanted the store to fully cover its operating costs from the very beginning to ensure that operations (payments, bandwidth, customer support) were sound and sustainable.
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Replying to @TimSweeneyEpic @4Andlu and
Customer support.
Last I heard they just ask you to reinstall Fortnite.1 reply 0 retweets 1 like
Customer support in the case of Epic Games Store isn’t support for the individual games offered for sale (which the developers and publishers provide), it’s support for accounts, payments and refunds.
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Replying to @TimSweeneyEpic @4Andlu and
Fair. Or it would be if people hadn't reported Fortnite-centric form responses to "Contact us" form requests about EGS issues, which was my point.
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