Because if it is, gog would take less than 30% since they dont have drm, microsoft will take less for their broken store, etc. Hell if that's even true, steam would take 5%, when they have barebone store the 1st year it launched than scale up to 30% today.
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Second, several territories had both efficient (sub-6%) and inefficient payment methods in wide use, and we wanted to encourage customers to pay in the most efficient way possible, so that we weren’t subsidizing an inefficient alternative.
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This was especially spurred by one popular international payment method which charged unusually high fees and then rolled them into a huge marketing campaign, beating our more efficient payment methods there.
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Customer support.
Last I heard they just ask you to reinstall Fortnite. -
Customer support in the case of Epic Games Store isn’t support for the individual games offered for sale (which the developers and publishers provide), it’s support for accounts, payments and refunds.
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