So I bought @ControlRemedy from @humble & activated the key @EpicGames @TimSweeneyEpic I finished the game & uninstalled it. I went back to my game library to notice a big hole in my game library. I contacted support at Epic for help.
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The response I got back was not our problem and to go contact Humble. Humble has nothing to do with a game not showing on EGS. His claim is that he can't see my ownership on EGS, but why ask for receipts then? Great to see their customer service is as bad as their launcher.pic.twitter.com/RCCb7x3M2o
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Replying to @GloriousKev @ControlRemedy and
These was a specific problem in our implementation of some of the keys for a Control but I don’t have all the details. Can you share your player support ticket number? I’ll make sure this is escalated.
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Replying to @GloriousKev @ControlRemedy and
The player support team is digging into this and will respond in email. The system tracks key activations, so there must be a misconfiguration somewhere in our system.
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Replying to @TimSweeneyEpic @GloriousKev and
The team found a number of reports about Control purchase -> install -> uninstall leaving the game unavailable for subsequent install. This is unintended and they’re investigating.
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The team is able to reproduce this problem and will start working on a fix tomorrow morning.
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Replying to @TimSweeneyEpic @ControlRemedy and
Not sure what you guys did but it appears to be back to normal as of last night when I got home from work. Thank you
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