Would you apply those adjectives to exclusive products available on Steam, Origin, Netflix, or Amazon Prime Video though? These are all cases where a company funds all or part of the development of a product in exchange for exclusivity, to establish or grow their ecosystem.
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It’s true that some regions have significantly higher payment processing costs. Perhaps 30% store fees are perfectly reasonable in Sri Lanka. But they certainly aren’t reasonable in major economies where the payment processing costs are 2.5-3.5%.
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Our understanding of these numbers is based on our experience operating Fortnite and Epic Games store together at a large scale. To sanity check, compare the costs of credit card, PayPal, or AliPay payment processing which have similar customer service operations and lower fees.
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