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TimSweeneyEpic's profile
Tim Sweeney
Tim Sweeney
Tim Sweeney
@TimSweeneyEpic

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Tim Sweeney

@TimSweeneyEpic

Epic Games founder & CEO

epicgames.com
Joined August 2013

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    1. Tim Sweeney‏ @TimSweeneyEpic 15 Jul 2019
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      Replying to @TimSweeneyEpic @SidAlpha @EpicGames

      The cases we’ve investigated so far all turned out to be a result of the customer having multiple Epic associated with different email addresses, often due to not realizing that Fortnite, UT, Paragon, and Unreal Engine share the same account system.

      13 replies 1 retweet 9 likes
    2. SidAlpha‏ @SidAlpha 15 Jul 2019
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      Replying to @TimSweeneyEpic @EpicGames

      I've also had people comment in the video stating Subnautica had disappeared from their accounts as well. The issue with games disappearing all stem from the free games on the Epic Store, this would by definition not be related to different accounts for different games.

      5 replies 1 retweet 62 likes
    3. Eisberg‏ @Eisberg_Wolf 15 Jul 2019
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      Replying to @SidAlpha @TimSweeneyEpic @EpicGames

      There have been several reddit posts in different threads over the months of people saying their free games have disappeared, and every one of them ended up finding out they had more than one account.

      2 replies 0 retweets 3 likes
    4. Bruno Guerreiro‏ @cosporcos 15 Jul 2019
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      Replying to @Eisberg_Wolf @SidAlpha and

      Care to provide those sources?

      1 reply 0 retweets 7 likes
    5. SidAlpha‏ @SidAlpha 15 Jul 2019
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      Replying to @cosporcos @TimSweeneyEpic @EpicGames

      I would enjoy seeing them as well. Accurate information is important.

      1 reply 0 retweets 8 likes
    6. Eisberg‏ @Eisberg_Wolf 15 Jul 2019
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      Replying to @SidAlpha @cosporcos and

      going to take a long time to find the posts, since I never bothered saving any of them. So be patient.

      1 reply 0 retweets 3 likes
    7. SidAlpha‏ @SidAlpha 15 Jul 2019
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      Replying to @Eisberg_Wolf @cosporcos and

      No worries. My DMs are always open and my email is posted in all my bios (YT, Twitter, Facebook). I try to stay easy to get ahold of.

      1 reply 0 retweets 7 likes
    8. Eisberg‏ @Eisberg_Wolf 15 Jul 2019
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      Replying to @SidAlpha @cosporcos and

      Well I can see why it is hard for me to search it, I think people keep on deleting their posts when it is revealed they were on the wrong account. Here is an archived thread, found it because of a different post in a different thread linking to it.https://web.archive.org/web/20190624041246/https://old.reddit.com/r/pcgaming/comments/c49ysb/epic_launcherstore_and_its_support_are_screwing/ …

      3 replies 1 retweet 8 likes
    9. SidAlpha‏ @SidAlpha 16 Jul 2019
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      Replying to @Eisberg_Wolf @cosporcos and

      Thank you for finding that. Very helpful. I've also been sent some info that DOES indicate a very clear issue with purchasing history. with another person that does not have multiple accounts. I haven't looked at the imgur links yet, but that also doesn't sound like user error.

      3 replies 0 retweets 11 likes
    10. SidAlpha‏ @SidAlpha 16 Jul 2019
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      Replying to @SidAlpha @cosporcos and

      Seems like a database table issue that is being brought to light BY users with multiple accounts. BUt, will look more into it tomorrow after I've gotten some sleep. Again, thanks for finding that and if you have more I'd love to see them as well.

      2 replies 0 retweets 10 likes
      Tim Sweeney‏ @TimSweeneyEpic 16 Jul 2019
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      Replying to @SidAlpha @cosporcos @EpicGames

      We need ticket numbers so we can investigate. If there’s a bug, we want to fix it.

      12:52 AM - 16 Jul 2019
      • 4 Likes
      • Affray Studios RICHLAND GAMES ori we 🏳️‍🌈 MJC 🏳️‍🌈
      3 replies 0 retweets 4 likes
        1. Webbster64‏ @webbster64 16 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha and

          Key word there is IF *IF* there's a bug, we want to fix it

          0 replies 0 retweets 1 like
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        2. Znonymous‏ @Znonymous1 16 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha and

          EGS new model:" We fixed thing that we caused but only when we got busted for it" LOL

          1 reply 0 retweets 3 likes
        3. Jimmerzz‏ @Jimjmasterson 16 Jul 2019
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          Replying to @Znonymous1 @TimSweeneyEpic and

          Or you know there may be a bug and now that they know about it they want to fix it. They get support tickets from millions of people.

          1 reply 0 retweets 0 likes
        4. 1 more reply
        1. parsley‏ @parsley4U 16 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha and

          If there is a bug, Epic wants to EXPLOIT it and EXPLOIT you. Ask Tim why he is taking all this Chinese money!!

          0 replies 0 retweets 1 like
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