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TimSweeneyEpic's profile
Tim Sweeney
Tim Sweeney
Tim Sweeney
@TimSweeneyEpic

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Tim Sweeney

@TimSweeneyEpic

Epic Games founder & CEO

epicgames.com
Joined August 2013

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    1. SidAlpha‏ @SidAlpha 15 Jul 2019
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      When THIS is your ratio, you KNOW @EpicGames and @TimSweeneyEpic dun fucked up.pic.twitter.com/XIOEVNs0D8

      8 replies 15 retweets 131 likes
    2. Tim Sweeney‏ @TimSweeneyEpic 15 Jul 2019
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      Replying to @SidAlpha @EpicGames

      Can anybody who has experienced missing games please share a support ticket number here or by DM? We’d like to investigate further cases.

      23 replies 9 retweets 44 likes
      Tim Sweeney‏ @TimSweeneyEpic 15 Jul 2019
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      Replying to @TimSweeneyEpic @SidAlpha @EpicGames

      The cases we’ve investigated so far all turned out to be a result of the customer having multiple Epic associated with different email addresses, often due to not realizing that Fortnite, UT, Paragon, and Unreal Engine share the same account system.

      9:47 PM - 15 Jul 2019
      • 1 Retweet
      • 9 Likes
      • Clearest Blue James Koss Bruce Knapik Angius 90one80 Lex Lopez ... Freddy Christian Allen 🕹 #UE5
      13 replies 1 retweet 9 likes
        1. New conversation
        2. SidAlpha‏ @SidAlpha 15 Jul 2019
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          Replying to @TimSweeneyEpic @EpicGames

          I've also had people comment in the video stating Subnautica had disappeared from their accounts as well. The issue with games disappearing all stem from the free games on the Epic Store, this would by definition not be related to different accounts for different games.

          5 replies 1 retweet 62 likes
        3. SidAlpha‏ @SidAlpha 15 Jul 2019
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          Replying to @SidAlpha @TimSweeneyEpic @EpicGames

          I don't see how different accounts for different games can correlate to a purchase (because they are $0 purchases) can cause a game to simply disappear from someone's EGS launcher.

          5 replies 0 retweets 52 likes
        4. 3 more replies
        1. New conversation
        2. Valor O-053‏ @Valor_Ghost 16 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha @EpicGames

          I doubt that's how it works... Even with linked accounts... If Email A was used to signup for Epic, then it should have the free games, regardless of connected accounts.

          1 reply 0 retweets 3 likes
        3. Tim Sweeney‏ @TimSweeneyEpic 16 Jul 2019
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          Replying to @Valor_Ghost @SidAlpha @EpicGames

          That’s right. There can only be one Epic account per unique email address. Note that some email services like gmail allow multiple email addresses per user in the form of name+1 at gmail dot com mapping to name at gmail dot com.

          0 replies 0 retweets 5 likes
        4. End of conversation
        1. New conversation
        2. Eisberg‏ @Eisberg_Wolf 15 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha @EpicGames

          Tim, I remember a thread on Reddit where one of your customer support agents posting on Reddit was able to find both accounts the user had and combined them. Did you happen to see that thread and remember which one it is?

          2 replies 0 retweets 0 likes
        3. Tim Sweeney‏ @TimSweeneyEpic 16 Jul 2019
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          Replying to @Eisberg_Wolf @SidAlpha @EpicGames

          The original poster deleted it.

          0 replies 0 retweets 1 like
        4. End of conversation
        1. New conversation
        2. Hisani‏ @clanelord 15 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha @EpicGames

          Maybe instead of saying how 'viable' 18% is,you should actually staff your store with competent people who can run it, which, yes, will force you to likely raise that 18% or run at even higher loss,but at least users won't have to endure trash support quality and store experience

          1 reply 0 retweets 10 likes
        3. Teddy bear‏ @SuperTeddyBearG 15 Jul 2019
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          Replying to @clanelord @TimSweeneyEpic and

          Bu bu but Steam bug bad guy, they're evil!!! My precious 12% so important I need to make cut corners, and halfass things to provide a point to Steam for being a big bAd guy. I really doubt he willing to raise it despite devs said it was ok to do it to make store better.

          1 reply 0 retweets 4 likes
        4. 1 more reply
        1. Teddy bear‏ @SuperTeddyBearG 15 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha @EpicGames

          I fail to see how having more than 1 account and email should effect your games, unless you intentionally done this without telling anyone about it again for being caught for something. This is why you don't half a** your platform, there's a reason why GOG and etc are better.

          0 replies 0 retweets 7 likes
          Thanks. Twitter will use this to make your timeline better. Undo
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        1. New conversation
        2. Nope No Name‏ @flashfire42 15 Jul 2019
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          Replying to @TimSweeneyEpic @SidAlpha @EpicGames

          I have one epic account and still dont have the games that I redeemed free. Is this a joke. If we can't keep the games at least be honest with us

          3 replies 0 retweets 2 likes
        3. Eisberg‏ @Eisberg_Wolf 15 Jul 2019
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          Replying to @flashfire42 @TimSweeneyEpic and

          Get with customer support and share the ticket number here or by DM like he said. Find out if there really is a problem.

          0 replies 0 retweets 2 likes
        4. End of conversation

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