@TimSweeneyEpic What is your stance on the below thread from Reddit? This is very disturbing if true and makes it hard for me to ever have faith or confidence enough to purchase a game through your store.
https://www.reddit.com/r/pcgaming/comments/asbep8/why_i_will_never_use_epic_launcher/ …
@NickChester followed up with the poster and found our customer service representative had mishandled his support request. Since the time of the incident, we created an escalation and review process for handling credit card fraud reports.