@TimSweeneyEpic https://www.reddit.com/r/pcgaming/comments/asbep8/why_i_will_never_use_epic_launcher/ … What are your thoughts on this? Generally I've seen Epic get a lot of negative feedback surrounding how you handle support and various things around the store.
@NickChester followed up with the poster and found our customer service representative had mishandled his support request. Since the time of the incident, we created an escalation and review process for handling credit card fraud reports.