While we can't share specifics, we'd recommend getting in touch with our Purchases Support team: https://yt.be/help/hh11 . They will be able to look into this for you. Hope it gets resolved.
@TeamYouTube we bought a movie and it still isn’t letting us watch it due to age restrictions tho we’re above the age limit restrictions. Can you fix this??
-
-
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.