@TeamYouTube Why can I not see any replies to any comments on videos while being logged in on my account? Is this a bug or a setting I may have changed unknowingly?
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Replying to @Thymorian
We'd need more info. Do you see an error message while trying to click open the reply? Send a screenshot, if possible and also, check if this happens across devices. Keep us posted.
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Replying to @TeamYouTube
No error message, the comments just have no replies. This does not happen on the Android Youtube app, only on my PC. I'm using Google Chrome as the browser, but it works fine if I'm not logged in on Chrome. First picture is me logged in, second is logged off.pic.twitter.com/lNDj3zpwM8
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Replying to @Thymorian
Hmm, clearing your browser's cache and cookies may help fix this: https://goo.gl/zsxLsH . Also try using Incognito mode and see if that helps. Keep us posted.
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Replying to @TeamYouTube
I cleared the cache and cookies for "All time", did not work. If I'm not logged in on an Incognito tab, it works. Logged in on Incognito tab does not work in. So my best guess is that it is an account issue? But it does work on my phone while logged in.
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Replying to @Thymorian
You may be right. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues, thanks.
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Will do, thanks for the help! :)
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