I appealed 3 times, my channel got unsuspended but I still somehow can't log into the youtube account, it just shows me an error screen saying the account was permanently disabled. but the thing is, I can log in on my phone but not on my computer
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Replying to @TheRealSouly
"We'd like to look into this. Mind sharing the channel URL? We'll take a look. "
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Replying to @TeamYouTube
alright, here you go:https://www.youtube.com/channel/UCA-3vBU2hnx9VnWSyg7u3Pw …
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Replying to @TheRealSouly
Thanks for the sharing the URL. Are you seeing an error message while accessing http://YouTube.com ? If yes, mind sharing the screenshot for us to understand the issue better.
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Replying to @TeamYouTube
I get this error message while I'm trying to connect into my account, and it says in french "Your account has been permanently disabled."pic.twitter.com/jMfjY6t72J
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Replying to @TheRealSouly
Thanks for the screenshot. Try clearing the cache and cookies of your browser to check if there's any difference. Also, make sure your browser is updated to the latest version. Hope this fixes the issue.
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Replying to @TeamYouTube
I've tried it and nothing as seemed to changed other than the fact that my account is still impossible to log into
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Replying to @TheRealSouly
Could you try using a different device to check if that helps? Let us know.
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Replying to @TeamYouTube
I got able to log into the account on my phone, but the problem is I can't acces it on my computer so it restrains me from doing certain things on my account such as streaming on computer and uploading gameplay which kinda kills my channel. :/
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Replying to @TheRealSouly
Appreciate your efforts. As a next step, please file a feedback report while signed into your account: http://yt.be/help/UEot . You may not receive a direct response but this is how we track info to investigate and fix issues. Thanks.
1 reply 0 retweets 0 likes
alright, I did that, hopefully you guys can help me to get my account back on computer, I really don't wanna lose 2 years of hard work
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