Yes. I went through every step listed on the troubleshoot guide and nothing has worked. i really need to get my videos up ASAP.
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Replying to @TheRealSharpzz
Yikes, thanks for letting us know. Have you tried using a different device/browser? Also, could you try uploading the video using the Incognito mode? Let us know if that fixes it.
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Replying to @TeamYouTube
I tried both chrome and Mozilla in regular and ingocnito mode, neither worked
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Replying to @TheRealSharpzz
Have you tried clearing the browser's cache & cookies to see if that fixes the issue? Here's how: https://goo.gl/e2dYZt . Let us know if that makes any difference.
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Replying to @TeamYouTube
Just tried that, no luck either still getting the same "your video has failed to process. Please make sure you are uploading a supported file type." message
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Replying to @TheRealSharpzz
Oh ok. Could you try using a different file format and see if that helps? Also, try using a alternate Internet connection to see if that makes a difference. Keep us posted!
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Replying to @TeamYouTube
Didnt work either..rendered it in AVI this time, still getting the same message
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Replying to @TheRealSharpzz
Thanks for the confirmation. We've passed this along to our Creator Support team. Look out for an email update.
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Replying to @TeamYouTube
Dont you need my email for me to send me an update?
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Replying to @TheRealSharpzz
To clarify, you'll be receiving an update to the email account linked to your YouTube channel.
1 reply 0 retweets 1 like
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