Just to confirm, are you using an Android or iOS? Also, could you check your app and device level settings to make sure all the settings are enabled: https://goo.gl/giVA8o ? Keep us posted.
@TeamYouTube How come notifications don't make my phone go off even though all my settings say to do so? And no, my phone is not on silent.
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I'm using android and yes my settings are correct
End of conversation
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